Technical Support with DevOps [Mid-Level]

Birlasoft; Brasil; Teletrabalho; BRL 40.000 - 80.000; Tempo integral

Resumo da oferta

An established industry player is seeking a Technical Support Consultant with DevOps experience to join their team. In this pivotal role, you will troubleshoot complex software and system issues while collaborating with cross-functional teams to enhance system performance. Your expertise in database platforms, cloud environments, and analytical skills will be crucial in providing top-notch support. This remote position allows you to work independently and as part of a dynamic team, ensuring that you stay ahead of industry trends and technologies. If you are passionate about technology and eager to make a significant impact, this opportunity is perfect for you.

Qualificações

• Mid-Level experience in Level 3 technical support or a similar role.
• Proficiency in cloud environments and containerization tools.

Responsabilidades

• Provide Tier 3 technical support, diagnosing and resolving sophisticated issues.
• Collaborate with developers to implement solutions and enhance reliability.

Conhecimentos

Level 3 Technical Support

Database Platforms (Oracle, Snowflake, Postgres)

Big Data Solutions (Databricks, Hadoop, Spark)

Cloud Environments (Azure, GCP, AWS)

Containerization Tools (Docker/Kubernetes)

Java

Python

Analytical Thinking

Problem-Solving Skills

Formação académica

Bachelor's Degree in Computer Science

Bachelor's Degree in Electrical Engineering

Descrição da oferta de emprego

Technical Support with DevOps [Mid-Level]

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Technical Support Consultant with DevOps Experience (Mid-Level)

We are looking for a Technical Support Consultant with DevOps experience.

You will be a key player in troubleshooting intricate software and system issues, collaborating with cross-functional teams, and driving technical solutions that enhance system performance and reliability.

Qualifications

• Mid-Level experience in Level 3 technical support or a similar role.
• Strong expertise in database platforms (Oracle, Snowflake, Postgres) and big data solutions (Databricks, Hadoop, Spark).
• Proficiency in cloud environments (Azure, GCP, AWS) and containerization tools (Docker/Kubernetes).
• Familiarity with Java and Python for software troubleshooting and automation.
• Comprehensive knowledge of operating systems, databases, and networking protocols.
• Ability to work independently and collaboratively in a fast-paced team environment.
• Strong analytical thinking and problem-solving skills.
• Willingness to participate in an on-call rotation (1-2 times a month).
• Bachelor’s degree in Computer Science, Electrical Engineering, or a related field.

Key Responsibilities

• Provide Tier 3 technical support, diagnosing and resolving sophisticated software and system issues.
• Work closely with Tier 1 and Tier 2 support teams, efficiently escalating and managing technical incidents.
• Collaborate with software developers and technical engineers to implement solutions and enhance system reliability.
• Perform in-depth analysis of system logs and diagnostic data to identify root causes.
• Reproduce and investigate customer-reported issues to determine effective resolutions.
• Maintain and update technical documentation, including troubleshooting guides and knowledge base articles.
• Stay ahead of industry trends and emerging technologies in technical support and DevOps.
• Advanced or Upper-Intermediate English, with strong conversational skills.

Important to Know:

• Contract: Time & Material (long term).
• Modality: Remote 100% from Brazil - Hiring as a service provider

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Analyst, Information Technology, and Consulting

Industries

• IT Services and IT Consulting and IT System Data Services