Technical Support Engineer - Security

Microsoft; São Paulo; Teletrabalho; BRL 40.000 - 80.000; Tempo integral

Resumo da oferta

An innovative company is seeking a dedicated Technical Support Engineer to join their Customer Experience & Success team. In this role, you will leverage your technical skills to troubleshoot complex issues and enhance customer satisfaction. You will collaborate with a diverse team, utilizing cutting-edge tools and technologies to provide exceptional support. With the flexibility to work from home, this position offers a unique opportunity to contribute to a culture of respect and inclusion while helping customers achieve their business goals. If you are passionate about technology and customer success, this role is perfect for you.

Qualificações

• 3+ years of technical support or IT experience required.
• Knowledge of Network Security and Systems Administration is essential.

Responsabilidades

• Troubleshoot and resolve complex customer technical issues.
• Assist in implementing readiness programs and mentor new engineers.

Conhecimentos

Technical Support

Network Security

Systems Administration

Cloud Experience

Fluent English Communication

Scripting Skills (PowerShell, Python)

Formação académica

Bachelor's Degree in IT or related field

Ferramentas

Windows Server

Active Directory

Azure AD

Descrição da oferta de emprego

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With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. Powered by Microsoft’s AI technology, CSS helps consumers, businesses, partners, and more, resolve issues quickly and securely, prevent future problems, and maximize their Microsoft investments.

We are looking for passionate individuals who excel in delivering customer success. As a Technical Support Engineer, you will troubleshoot and resolve complex customer technical issues, advancing your problem-solving, collaboration, research skills, and technical proficiency.

This role offers flexibility to work up to 100% from home.

Microsoft’s mission is to empower every person and organization to achieve more. We foster a culture of respect, integrity, and inclusion, encouraging growth, innovation, and collaboration.

Responsibilities

1. Response and Resolution: Review complex issues, communicate with customers, utilize troubleshooting tools, and document solutions.
2. Readiness: Assist in implementing readiness programs, mentor new engineers, and develop support knowledge.
3. Product/Process Improvement: Provide feedback on product functionality, identify defects, and suggest process enhancements.
4. Other: Embody our culture and values.

Qualifications

Required Qualifications:

• 3+ years of technical support, consulting, or IT experience, or a relevant Bachelor's Degree with 1+ year of experience.
• Knowledge of Network Security, Systems Administration, and experience with tools like Windows Server, Active Directory, or Azure AD.
• Cloud experience with major providers, supporting large enterprise environments.
• Fluent English communication skills.

Other:

Must meet security screening requirements, including Microsoft Cloud Background Check.

Preferred Qualifications:

• Microsoft Certifications.
• Fluency in Spanish (desirable).
• Experience with Linux or Mac administration.
• Scripting and automation skills (PowerShell, Python, etc.).

Microsoft is an equal opportunity employer. For accommodations during the application process, please refer to the company's policies.