Technical Support Specialist BR

Core Code io; Piratininga; Presencial; BRL 44 640 - 66 960; Tempo integral

Resumo da oferta

Core Code io is seeking a detail-oriented Technical Support Specialist in Piratininga, Brazil. The successful candidate will assist users with technical issues, providing effective solutions through various support channels including email, chat, and phone.

The role requires strong troubleshooting capabilities, excellent communication skills, and the ability to manage multiple support requests. Join us to ensure a positive user experience with patient and professional support.

Qualificações

• Experience in technical support, IT support, customer service, or similar role.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.

Responsabilidades

• Provide technical support through email, chat, phone, or ticketing systems.
• Troubleshoot hardware, software, and system-related issues.
• Document issues, resolutions, and support activities accurately.

Conhecimentos

Technical support experience

Strong troubleshooting skills

Excellent communication

Customer service skills

Organizational skills

Descrição da oferta de emprego

Overview

We are looking for a detail-oriented and customer-focused Technical Support Specialist to assist users with technical issues and provide effective solutions. This role is responsible for troubleshooting problems, supporting systems and applications, and ensuring a positive user experience through timely and professional support.

Responsibilities

• Provide technical support through email, chat, phone, or ticketing systems
• Troubleshoot hardware, software, and system-related issues
• Assist users with account access, configurations, and technical inquiries
• Document issues, resolutions, and support activities accurately
• Escalate complex technical problems when necessary
• Collaborate with internal teams to resolve technical concerns
• Maintain knowledge of systems, tools, and support procedures
• Ensure timely follow-up and resolution of support requests

Requirements

• Experience in technical support, IT support, customer service, or a related role
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service abilities
• Familiarity with operating systems, software applications, and support tools
• Ability to manage multiple support requests and priorities
• Strong organizational and documentation skills
• Ability to work independently and collaboratively in a team environment
• Patient, professional, and detail-oriented mindset