Technical Support Service Desk Administrator

Pride Global; São Paulo; Híbrido; BRL 89 000 - 134 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, and vision coverage

Supplemental benefits (accident, critical illness, hospital indemnity)

Life & disability insurance

401(k) retirement savings

Employee assistance program

Legal assistance

Auto, home, and pet insurance

Discounts with preferred vendors

Resumo da oferta

A reputable staffing firm in São Paulo is seeking a Technical Support Service Desk Administrator who is proficient in English and Spanish. The role involves providing user support across various platforms and troubleshooting network issues. Candidates should have a technical degree and at least 2 years of experience in user support. Benefits include comprehensive medical coverage, retirement savings, and other supplemental benefits. This full-time position is aimed at mid-senior level professionals.

Qualificações

• Minimum 2 years of experience providing user support.
• Technical degree or higher education in Technology/Systems.

Responsabilidades

• Provide user support in English and Spanish via phone, email, and chat.
• Support mobile devices iOS and Android.
• Troubleshoot network infrastructure and VPN.
• Maintain Windows, Office 365, Outlook, and ServiceNow.
• Perform first-level support according to established procedures.
• Analyze, diagnose, and resolve incidents.
• Log incidents and service requests accurately.

Conhecimentos

Advanced English

Advanced Spanish

Knowledge of ITIL

Experience with Windows

Experience with Office 365

Understanding of computer networks

Experience with ServiceNow

Formação académica

Technical degree in Technology or related field

Ferramentas

Windows

Office 365

Outlook

Descrição da oferta de emprego

Technical Support Service Desk Administrator

Technical Support Service Desk Administrator (English & Spanish Support)

Contract | 6 months + possible 90-day extension

We are looking for a Technical Support Service Desk Administrator with validated English and Spanish proficiency to provide high-quality user support in a dynamic, hybrid work environment.

Responsibilities

• Provide user support in English and Spanish via phone, email, and chat.
• Support mobile devices (iOS and Android).
• Troubleshoot and support network infrastructure and VPN.
• Maintain and support Windows, Office 365, Outlook, and ServiceNow.
• Perform first-level support according to established procedures.
• Analyze, diagnose, and resolve incidents.
• Log incidents and service requests accurately.

Required Education & Experience

• Technical degree in Technology or a related field, or higher education in Technology/Systems.
• Minimum 2 years of experience providing user support.

Technical Skills

• Advanced English and Spanish (mandatory; validated).
• Knowledge of ITIL.
• Experience with Windows, Office 365, Outlook.
• Understanding of computer networks and VPN.
• Experience with ServiceNow.

Benefits (via Pride Global)

• Medical, dental, and vision coverage
• Supplemental benefits (accident, critical illness, hospital indemnity)
• Life & disability insurance
• 401(k) retirement savings
• Employee assistance program
• Legal assistance
• Auto, home, and pet insurance
• Discounts with preferred vendors

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service

Industries

Staffing and Recruiting and Telecommunications

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