IT Support Analyst - Remote Work | REF#159048

BairesDev; São Paulo; Remote; BRL 60,000 - 90,000; Full time

Benefits offered by this job

100% remote work

Excellent compensation in USD

Flexible hours

Paid parental leaves

Job summary

A leading IT services company is looking for an IT Support Analyst to provide remote technical support. The role involves troubleshooting issues and supporting employees via email and phone. Candidates should have at least 1 year of experience, excellent communication skills, and the ability to work independently or in teams. This entry-level position offers flexible hours and a fully remote work environment.

Qualifications

• 1+ years of experience in similar positions.
• Experience with internal Help Desks.
• Excellent verbal and written communication skills.

Responsibilities

• Support professionals in resolving technical problems.
• Computer troubleshooting.
• Hardware purchase and maintenance.

Skills

Technical problem resolution

Windows 10

Mac OS

Android

AWS

Networking

Communication skills

Organizational skills

Teamwork

Job description

IT Support Analyst - Remote Work | REF#159048

Join to apply for the IT Support Analyst - Remote Work | REF#159048 role at BairesDev

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

What You’ll Do

• Support professionals in resolving technical problems via email, phone, and Jira.
• Computer troubleshooting.
• Hardware purchase.
• Building security cards administration.
• General office and hardware maintenance.

Here’s What We Are Looking For

• 1+ years of experience in similar positions in a company that has an internal Help Desk.
• Experience with Windows 10, Mac OS, Android, AWS, and Networking.
• Excellent verbal and written communication skills; interpersonal and presentation skills.
• Organized and detail-oriented.
• Proven ability to work in a team and independently.
• Ability to work on multiple projects simultaneously with effective delivery.

How We Make Your Work (and Your Life) Easier

• 100% remote work (from anywhere).
• Excellent compensation in USD or your local currency if preferred
• Hardware and software setup for you to work from home.
• Flexible hours: create your own schedule.
• Paid parental leaves, vacations, and national holidays.
• Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Join a global team where your unique talents can truly thrive!

Seniority level

Entry level

Employment type

Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting