IT Infrastructure & Support Analyst

Ford Brasil; Camaçari; Presencial; BRL 134 000 - 201 000; Tempo integral

Resumo da oferta

Ford Brasil in Brazil seeks an IT Infrastructure Lead to ensure reliable local IT services for engineering and business operations, manage assets and vendor relationships, and drive IT projects. The role requires strong networking knowledge, ITIL familiarity, and the ability to coordinate across cross-functional teams.

The ideal candidate will oversee end‑user support for over 1,000 engineering workstations and ensure alignment with global IT standards, while providing after-hours support when

Qualificações

• Bachelor's degree in Computer Science, Information Systems, Computer Engineering, Networking, Information Technology, or a related field.

Responsabilidades

• Ensure availability, performance, and reliability of the local IT environment for engineering and business operations.
• Manage IT assets lifecycle (deployment, inventory, refresh, retirement).
• Coordinate with vendors, service providers, and local support teams.
• Monitor and resolve infrastructure, hardware, software, and connectivity issues.
• Drive continuous improvement to enhance service quality and operational efficiency.
• Perform IT infrastructure project deployment and project management.
• Ensure compliance with IT security, governance, and ITIL processes.

Conhecimentos

IT infrastructure

End-user support

Networking

IT operations

Vendor management

Project management

Communication

Team collaboration

Critical incident handling

Formação académica

Bachelor's degree in Computer Science / Information Technology / Networking

Ferramentas

Cisco/Meraki

TCP/IP

Routing

Switching

Wi‑Fi

ITIL

Microsoft Project

Excel

OneNote

PowerPoint

SharePoint

Descrição da oferta de emprego

• In this position, you will be responsible for ensuring the availability, performance, and reliability of the local IT environment, supporting engineering and business operations, managing IT assets, coordinating vendors, and maintaining compliance with global IT standards, while also handling IT infrastructure projects.
• We are looking for a professional with experience in IT infrastructure projects, end-user support, networking, and IT operations, who is organized and has a strong sense of responsibility, capable of managing multiple demands and priorities in a dynamic environment.
• Strong analytical skills for problem-solving, excellent communication, and the ability to work as part of a team and with diverse stakeholders are required, along with flexibility and availability to handle critical situations.
• Ensure the reliability and performance of LAN/WAN networks, enterprise Wi-Fi, telecommunications, and other local IT infrastructure (Servers, Computer room, PC Renewal, Unified Communications (Audio & Video teleconference equipment), etc.)
• Support engineering and business users, including over 1,000 engineering workstations
• Manage the lifecycle of IT assets, including deployment, inventory, refresh, and retirement
• Monitor and resolve infrastructure, hardware, software, and connectivity issues
• Coordinate activities with local support teams, service providers, and technology partners
• Ensure compliance with IT security, governance, and operational standards
• Drive continuous improvement initiatives to enhance service quality and operational efficiency
• Perform project management and deployment for IT infrastructure needs
• Bachelor's degree in Computer Science, Information Systems, Computer Engineering, Networking, Information Technology, or a related field
• Experience and solid knowledge in IT infrastructure projects, end-user support, networking, and IT operations
• Knowledge of networking technologies, including Cisco/Meraki, TCP/IP, routing, switching, Wi-Fi, and telecommunications
• Familiarity with IT Asset Management (ITAM/ITSM) and ITIL processes
• Solid, positive, and effective teamwork and communication skills
• Experience managing vendors and service providers
• Proven ability to manage multiple projects, prioritize tasks, and meet deadlines in a fast-paced environment
• Proficiency with Microsoft Tools (especially Project, Excel, OneNote, PowerPoint, SharePoint)
• Advanced to Fluent English required for interaction with global teams, technical documentation, and international meetings
• Availability to provide support outside standard business hours when required, including maintenance activities, critical incidents, infrastructure upgrades, and business continuity events

Preferred Qualifications:

• ITIL certification
• Spanish language skills are highly desirable
• Project/Program management skills including financial tracking
• Experience working in multinational organizations
• Strong communication, problem-solving, and stakeholder management skills