Technical Support Engineer - Bilingual

cnx; Curitiba; Hybrid; BRL 89,000 - 134,000; Full time

Job summary

Concentrix is seeking a Level 2 Technical Support Engineer (Bilingual) in Curitiba, Brazil, to provide technical support for corporate applications, troubleshoot incidents, and assist with changes to improve service stability.

The role requires 3+ years in IT operations, fluency in Portuguese and English, and experience with ITSM tools like ServiceNow; it offers a hybrid work arrangement in Curitiba.

Qualifications

• Bachelor's degree in IT, CS, or related field.
• 3+ years in system/IT operations support.
• Fluency in Portuguese and English.
• Experience with ITSM tools such as ServiceNow.

Responsibilities

• Investigate, troubleshoot, and resolve medium- to high-complexity incidents.
• Provide Level 2 technical support with log analysis and diagnostics.
• Execute maintenance, planned changes, and change requests.
• Collaborate with infrastructure, development, operations, and business teams.
• Participate in root cause analysis and preventive action planning.
• Monitor compliance with SLAs for business areas.
• Create and maintain technical documentation and knowledge articles.
• Communicate issue status and resolution outcomes to stakeholders.

Education

Bachelor's degree in IT/CS

Tools

PowerShell

SQL

ServiceNow / ITSM tools

Job description

Job Title: Technical Support Engineer - Bilingual

Technical Support Engineer - Bilingual - Hybrid Curitiba

Job Description

We're Concentrix. The intelligent transformation partner.

Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

Position Summary

As a Level 2 Technical Support Engineer you will provide technical support for corporate applications, resolve incidents, execute planned changes, and help continuously improve service stability and performance. You will be part of the Product Support team, collaborating with multidisciplinary teams across infrastructure, development, operations, and internal business areas to ensure reliable systems and a strong support experience.

Responsibilities

• Investigate, troubleshoot, and resolve medium- to high-complexity incidents related to corporate applications and supporting environments.
• Provide Level 2 technical support, analyzing logs, performing diagnostics, and identifying root causes of application and system issues.
• Execute maintenance activities, planned changes, and change requests, including CRQs, in alignment with established procedures.
• Partner with infrastructure, development, operations, and internal teams to support system stability and incident resolution.
• Participate in root cause analysis discussions and support preventive action planning with business and technical stakeholders.
• Monitor and support compliance with agreed SLAs for business areas.
• Contribute to process improvement initiatives that strengthen operational efficiency and service quality.
• Create, update, and maintain technical documentation, support procedures, and knowledge articles.
• Communicate clearly with stakeholders regarding issue status, impact, next steps, and resolution outcomes.

Qualifications

• 3+ years of experience in system support, application support, or IT operations.
• Degree in Information Technology, Computer Science, or a related field.
• Knowledge of corporate platforms and database integrations.
• Experience working with ITSM tools, such as SolvNow or ServiceNow.
• Ability to analyze logs, perform technical diagnostics, and communicate technical information clearly.
• Familiarity with scripting and technical tools, including PowerShell and SQL.
• Experience supporting Windows Server environments.
• Fluency in Portuguese and English.
• ITIL Foundation certification is a plus.
• Strong collaboration skills with the ability to work across multidisciplinary teams.
• Continuous improvement mindset with a focus on service stability, documentation, and operational excellence.

Location

BRA Curitiba - JOSE LOUREIRO, 371

Language Requirements

English (Required)

Time Type

Full time

Join us and be part of this journey towards greater opportunities and brighter futures.