Technical Support Engineer 2 - Brazil

Datadog,; São Paulo; Híbrido; BRL 30.000 - 70.000; Tempo integral

Resumo da oferta

Join a dynamic team as a Technical Support Engineer at a forward-thinking company that values collaboration and creativity. In this role, you will engage with clients through various channels to resolve technical issues and educate them on using the platform effectively. With a hybrid work model, you will enjoy the flexibility to balance work and life while contributing to a culture of continuous learning and professional development. This is an exciting opportunity to be part of a global SaaS leader, where your expertise will help shape the future of cloud monitoring and digital transformation.

Serviços

Best-in-breed onboarding

Generous global benefits

Intra-departmental mentor program

New hire stock equity (RSUs)

Employee stock purchase plan (ESPP)

Continuous professional development

Inclusive company culture

Qualificações

• 2+ years of experience in multi-channel technical support.
• Strong troubleshooting skills and programming background.

Responsabilidades

• Engage with customers to resolve technical support requests.
• Train as a specialist in one or more Datadog product areas.

Conhecimentos

Technical Support

SaaS Experience

Zendesk

Jira

Confluence

Linux

Programming

Client-Centric Approach

Communication

Formação académica

Bachelor's Degree in a related field

Ferramentas

Ticketing System

Screensharing Tools

Descrição da oferta de emprego

Technical Support Engineer 2 - Brazil

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. We are hiring candidates to work out of the following location: Barueri- São Paulo.

What You’ll Do:

• Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform
• Reproduce technical issues and dive into Datadog’s 600+ integrations
• Participate in product conversations with internal teams based on feedback from client interactions
• Train as a highly knowledgeable specialist in one or more Datadog product area(s)
• Work from a Datadog office 3 - 5 days per week

Who You Are:

• Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
• Experienced using Zendesk, Jira, Confluence, or similar software
• An engineer with previous technical troubleshooting and/or programming experience
• Self-motivated, detail-attentive, and have a desire for continuous learning
• A critical thinker who defaults to a client-centric approach
• An effective written and verbal communicator
• A tinkerer with some programming experience and a basic knowledge of Linux
• Able to work a rotating schedule that requires weekend availability
• Fluent in English and Portuguese

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

About Datadog:

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth.

Equal Opportunity at Datadog:

Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Your Privacy:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.