Technical Support Engineer

Bentley Systems; São Paulo; Híbrido; USD 24.000 - 36.000; Tempo integral

Resumo da oferta

A leading infrastructure engineering software company is seeking a Technical Support Engineer to deliver outstanding technical assistance to users. This role involves resolving complex software queries, educating professionals on design tools, and interacting with various departments to enhance user experience. Candidates should have a Civil Engineering background, proficient communication skills, and a proactive approach to problem-solving.

Serviços

Competitive Salary

Collaborative Work Environment

Colleague Recognition Awards

Qualificações

• 1-5 years of experience in road, rail, and site design preferred.
• Prior experience with civil engineering software strongly preferred.
• Excellent written and verbal communication skills.

Responsabilidades

• Providing technical application support to users.
• Teaching engineers how to best use the design software.
• Helping clients implement our design solutions.

Conhecimentos

Critical Thinking

Problem Solving

English Language Proficiency

Communication Skills

Self-Motivation

Formação académica

Civil Engineering Degree or Equivalent Training

Ferramentas

OpenRoads Designer

InRoads

GEOPAK

MicroStation

AutoCAD

Civil3D

Descrição da oferta de emprego

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Senior Talent Acquisition Partner @ Bentley Systems | Professional Recruiter

Bentley Systems

Technical Support Engineer

(PLEASE SUBMIT RESUME IN ENGLISH)

Location: Hybrid or Home-based in Brazil

Position Summary

Bentley Systems is seeking a talented individual to become a valued member of our Global Technical Support team. This position will interface with our users providing civil engineering software technical support, demonstrations, and training, as well as interact with our Development group, Professional Services, Quality Assurance, Marketing, and Sales.

Your Day-to-Day

• Providing technical application support to users, answering complex questions on the use of software to design various civil engineering projects. These projects include roadway design, site design, storm and sanitary sewer design, berm and levee design, rail design, etc.
• Teaching engineers and designers how to best use the available civil engineering and survey software tools to accomplish their project goals.
• Acting as a consultant to engineering companies and government organizations to implement our design software in their organization or project.
• Producing training materials and multimedia materials used to train users in the use of the design software.
• Serving as primary support liaison between Bentley and users.
• Occasionally traveling to user sites to perform training and consulting.
• Conveying user feedback to product development staff. Presenting user requirements in the form of specifications to software developers for the development and enhancement of program commands and workflows.
• Possessing thorough knowledge of the company’s products and other applications used by users.
• Resolving clients' application questions or problems over the telephone in the areas of system configurations/setup, product functionality, and bugs/enhancements.
• Keeping users informed of how and when problems are resolved.
• Being involved in any additional follow-up, testing, and troubleshooting.
• Appropriately referring issues to other support and quality assurance areas.
• Promoting and maintaining a high-quality, professional, service-oriented company image among users
  
  
  

What You Bring To The Team

• Civil Engineering degree or equivalent training and experience
• 1-5 years of experience in road, rail, and site design preferred
• Prior experience with OpenRoads Designer, InRoads, GEOPAK, MicroStation, AutoCAD, or Civil3D strongly preferred
• A Professional Engineer License is highly desirable
• English Language Proficiency
• Excellent written and verbal communication skills
• Strong critical thinking skills and a desire to solve problems
• Self-motivated, proactive with a strong desire to learn
• This is a full-time job expected to work 40 hours per week, home-based or hybrid
• Requires sitting or standing at will while performing work on a computer (or any other physical requirements).
• This role does not require travel.
  
  
  

What We Offer

• A great Team and culture – please see our Recruitment Video.
• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
• Competitive Salary and benefits.
• The opportunity to work within a global and diverse international team.
• A supportive and collaborative environment.
• Colleague Recognition Awards.
  
  
  

About Bentley Systems

Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent’s software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems’ 5,200 colleagues generate annual revenues of more than $1 billion in 194 countries.

www.bentley.com

Equal Opportunity Employer

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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