Technical Support Engineer

TITAN; Alvorada; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

TITAN, a leading SaaS startup in the Salesforce ecosystem, is seeking a Technical Support expert. You will provide critical support to clients, manage technical issues, and enhance the customer experience. This role offers opportunities for professional growth and the flexibility of remote work, making it perfect for tech-savvy individuals eager to be part of an innovative team.

Serviços

Flexible remote work

Competitive compensation package

Opportunities for professional growth and development

Qualificações

• 2+ years experience in a customer technical support role in a SaaS company.
• Fluent in English and Hebrew; additional languages a plus.
• Experience with Salesforce and data analytics.

Responsabilidades

• Provide personalized support via various channels (Slack, Salesforce).
• Diagnose and resolve technical issues related to products.
• Educate customers on features and best practices.

Conhecimentos

Salesforce

Analytical skills

Troubleshooting skills

Communication

Data analytics

Formação académica

BSc in Information Systems

BSc in Computer Science

Ferramentas

Power BI

Descrição da oferta de emprego

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We are TITAN - a leading global SaaS startup in the Salesforce ecosystem. Our products redefine digital engagement on the Salesforce platform using a no-code, web-based platform.

We are looking to hire a technologically savvy Technical Support expert at TITAN, who has extensive experience with Salesforce. In this role, you'll be the go-to contact for responding to clients and providing support for the TITAN products. This role is an integral part of the customer experience journey.

Responsibilities:

• Provide personalized support via various channels (Slack, Salesforce).
• Manage the ticketing system for our products.
• Diagnose and resolve technical issues related to our products.
• Educate customers on features and best practices.
• Escalate unresolved issues to the solutions and CS team or relevant departments.
  
  

Requirements:

• 2+ years experience in a customer technical support role in a SaaS company
• BSc in Information Systems/Computer Science.
• Excellent Salesforce in depth knowledge
• Strong analytical and troubleshooting skills.
• Excellent communication skills, both verbal and written.
• Fluent in English and Hebrew, additional languages a plus (Spanish, French).
• Willingness to work remotely across IL and EU time zones.
• Experience with Power BI, Salesforce, and Data analytics.
  
  

Why Join TITAN?:

• Work with a dynamic and innovative team in a fast-growing SaaS startup
• Collaborate with industry-leading clients and gain exposure to cutting-edge technologies
• Enjoy the flexibility of remote work and a healthy work-life balance
• Competitive compensation package and opportunities for professional growth and development
  
  

Diversity Policy:

At TITAN, we embrace diversity as a source of innovation and strength. We’re dedicated to creating an inclusive environment where everyone’s unique perspectives are valued and celebrated.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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