Technical Support Engineer

Traefik Labs; Brasil; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

Join Traefik Labs as a Technical Support Engineer, where you'll tackle technical challenges in a dynamic environment. Collaborating with a global team, you'll provide exceptional customer support and contribute to product improvements while growing your technical skills. Be part of an innovative company that values teamwork and open-source solutions.

Serviços

Opportunities for career growth

Collaborative culture

Cutting-edge technology

Qualificações

• Strong understanding of container technologies (Kubernetes, Docker).
• Excellent English written and verbal communication skills.

Responsabilidades

• Handle support tickets and provide timely, effective solutions.
• Collaborate with engineering team to reproduce and resolve problems.
• Contribute to documentation and community by writing technical blog posts.

Conhecimentos

Problem-Solving

Communication Skills

Teamwork

Technical Proficiency in Kubernetes

Technical Proficiency in Docker

Descrição da oferta de emprego

Join the Traefik Labs Support Team and Make a Difference!

Are you passionate about solving technical challenges and delivering exceptional customer experiences? Traefik Labs, a leading API Gateway and API Management solutions provider, is seeking to grow its team with talented Support Engineers.

What You'll Need:

• Technical Proficiency: Strong understanding of container technologies (Kubernetes, Docker) and cloud environments. Networking experience is a must-have.
• Problem-Solving Skills: A knack for troubleshooting and a dedication to finding solutions.
• Communication Skills: Excellent English written and verbal communication skills to effectively interact with customers and team members.
• Teamwork: A collaborative spirit and the ability to work effectively in a fast-paced, global team.
• Time Zone: GMT -5 to GMT -2

What You'll Do:

• Customer Champion: You’re the first line of defense for our customers. You handle support tickets and provide timely, effective solutions.
• Technical Problem Solver: Dive deep into complex issues, and work closely with our engineering team to reproduce and resolve problems.
• Product Innovator: Collaborate with our sales, solution architecture, and field engineering teams to understand customer needs and identify opportunities for product improvement.
• Knowledge Sharing: Contribute to our vibrant community by writing technical blog posts, creating documentation, and sharing your expertise.

Why Join Traefik Labs?

• Cutting-Edge Technology: Work with the latest API gateway and API management technologies.
• Global Impact: Contribute to a product used by organizations worldwide.
• Career Growth: Opportunities to advance your technical skills and career within a dynamic company.
• Collaborative Culture: Join a supportive and passionate team that values innovation and teamwork.
• Open Source Pioneer: Our flagship Open Source Ingress Controller traefik boasts over 3.5 Billion downloads and global usage. It has become an industry standard.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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