Advanced Technical Support Engineer - Windows

Sur LATAM; São Paulo; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

Sur LATAM is seeking an Advanced Technical Support Engineer specializing in Windows to provide expert troubleshooting and support for complex technical issues. The ideal candidate will have a strong background in Windows operating systems and experience with debugging tools, as well as excellent communication skills to convey technical information effectively. This full-time position offers a competitive salary in a dynamic environment where you will work closely with customers and development teams.

Qualificações

• In-depth knowledge of Windows OS (Windows 10 and 11).
• Experience with Windows debugging tools and network analysis.
• Fluent in English and excellent communication skills.

Responsabilidades

• Provide technical support and troubleshooting for complex Windows issues.
• Collaborate with customers and development teams to identify root causes.
• Develop troubleshooting guides and knowledge base articles.

Conhecimentos

Technical support

Troubleshooting

Communication

C++

C#

Windows debugging tools

Network analysis

Ferramentas

WinDbg

Wireshark

Fiddler

PowerShell

Python

Descrição da oferta de emprego

Advanced Technical Support Engineer - Windows

Advanced Technical Support Engineer - Windows

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Our client is looking for a Windows Escalation Engineer to join their growing team.

Responsibilities:

• Provide technical support and troubleshooting expertise for complex Windows issues escalated from front-line support teams.
• Analyze and isolate complex problems into a reproduction of the issue
• Able to explain complex technical issues to non-technical people
• Collaborate with customers, support engineers, and development teams to gather information, reproduce issues, and identify root causes.
• Develop and document troubleshooting guides, knowledge base articles, and best practices for resolving common and complex issues.
• Contribute to product improvement by providing feedback to development teams based on customer insights and troubleshooting experiences.
  
  
  

Requirements

• In-depth knowledge of Windows operating systems (Windows 10 and Windows 11), including architecture, components, and internals.
• Experience with Windows debugging tools (WinDbg, Procmon) and techniques (crash dump analysis, memory analysis, performance analysis, etc.).
• Experience with network analysis (VPNs, proxies, etc using Wireshark/Fiddler)
• Proficiency in C++ and C# or other programming languages for analyzing and debugging code-related issues
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
• Ability to work independently and as part of a team in a fast-paced environment
• Fluent in English.
  
  

Nice to have:

• Experience with Windows internals (COM, RPC, drivers).
• Knowledge of networking protocols.
• Scripting or automation skills (PowerShell, Python, QA) for automating tasks and improving efficiency.
• Kusto/KQL knowledge for telemetry analysis
  
  
  

Benefits


Salary Range: $4000-$6000 USD /month

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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