Advanced Technical Support Engineer - Windows

Sur LATAM; Buenos Aires; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

Sur LATAM is seeking an Advanced Technical Support Engineer to provide expert support for Windows operating systems. In this role, you will handle complex issues escalated from support teams, analyze problems, and collaborate with various teams to enhance software performance. The ideal candidate will be proficient in troubleshooting, programming, and have excellent communication skills, offering an engaging work environment with beneficial growth opportunities.

Qualificações

• In-depth knowledge of Windows 10 and 11.
• Experience with debugging and network analysis tools.
• Fluency in English required.

Responsabilidades

• Provide technical support for complex Windows issues.
• Analyze and isolate issues; document troubleshooting guides.
• Collaborate with support and development teams.

Conhecimentos

Troubleshooting

Windows operating systems

C++

C#

Network analysis

Communication skills

Ferramentas

WinDbg

Wireshark

Fiddler

PowerShell

Python

Descrição da oferta de emprego

Advanced Technical Support Engineer - Windows

Advanced Technical Support Engineer - Windows

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Our client is looking for a Windows Escalation Engineer to join their growing team.

Responsibilities:

• Provide technical support and troubleshooting expertise for complex Windows issues escalated from front-line support teams.
• Analyze and isolate complex problems into a reproduction of the issue
• Able to explain complex technical issues to non-technical people
• Collaborate with customers, support engineers, and development teams to gather information, reproduce issues, and identify root causes.
• Develop and document troubleshooting guides, knowledge base articles, and best practices for resolving common and complex issues.
• Contribute to product improvement by providing feedback to development teams based on customer insights and troubleshooting experiences.
  
  
  

Requirements

• In-depth knowledge of Windows operating systems (Windows 10 and Windows 11), including architecture, components, and internals.
• Experience with Windows debugging tools (WinDbg, Procmon) and techniques (crash dump analysis, memory analysis, performance analysis, etc.).
• Experience with network analysis (VPNs, proxies, etc using Wireshark/Fiddler)
• Proficiency in C++ and C# or other programming languages for analyzing and debugging code-related issues
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
• Ability to work independently and as part of a team in a fast-paced environment
• Fluent in English.
  
  

Nice to have:

• Experience with Windows internals (COM, RPC, drivers).
• Knowledge of networking protocols.
• Scripting or automation skills (PowerShell, Python, QA) for automating tasks and improving efficiency.
• Kusto/KQL knowledge for telemetry analysis
  
  
  

Benefits


Salary Range: $4000-$6000 USD /month

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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