Technical Service & Support Intern LATAM

Resmed; São Paulo; Presencial; BRL 15 000 - 20 000; Tempo parcial

Resumo da oferta

Resmed is looking for a Technical Service & Support Intern in São Paulo, Brazil. In this role, you'll assist the Technical Services team in operational activity, serve as a liaison among customer-facing teams and management, and help with warranty processes. The ideal candidate is currently enrolled in engineering studies and is trilingual in Portuguese, Spanish, and English. Strong communication and troubleshooting skills are essential, along with proficiency in Microsoft Office.

Qualificações

• Currently pursuing a degree in a related engineering field.
• Trilingual communication skills in Portuguese, Spanish, and English are required.
• Ability to work effectively in a team and independently.

Responsabilidades

• Support daily operational activities of Technical Services.
• Prepare and present operational reports to management.
• Provide spare parts sales support to LATAM sales team.

Conhecimentos

Proficiency in Microsoft Office

Trilingual (Portuguese, Spanish, English)

Strong verbal and written communication skills

Strong troubleshooting and analytical skills

Formação académica

Currently enrolled at a university in Mechanical, Electrical, Electronic Engineering or related field

Descrição da oferta de emprego

The Technical Service & Support Intern will work closely with the Technical Services team to support daily operational activities and ensure efficient resolution of company and client issues. This role will act as a liaison between customer-facing teams, Quality, Product Management, and Customer Service, contributing to the continuous improvement of service processes across LATAM.

Essential Duties And Responsibilities

• Gain a solid understanding of TSV repair shop processes, internal and external customer requirements, compliance standards, complaint handling, and data mining techniques.
• Support activities related to Technical Service and Support Operations, including warranty and out-of-warranty repair workflows.
• Prepare and present operational reports to management, providing insights that support key business decisions.
• Provide spare parts sales support to the LATAM sales team, helping ensure appropriate stock levels at distributor locations for timely technical service availability.

Education And Experience

• Currently enrolled at a university and pursuing a degree in Mechanical, Electrical, Electronic Engineering, or other related field.

Other Qualifications

• Proficiency in Microsoft Office, with strong skills in Word and Excel.
• Trilingual: candidate must be able to effectively communicate (both verbally and written) in: Portuguese, Spanish, and English.
• Ability to work effectively with minimal instruction on routine tasks and general guidance on new assignments.
• Strong verbal and written communication skills.
• Ability to maintain professionalism while interacting with customers at all levels via phone and email.
• Able to work independently and collaboratively in a fast-paced, customer-driven environment.
• Experience interacting with Engineering, Product Marketing, and Product Management teams is a plus.
• Strong troubleshooting, logical reasoning, and analytical skills.
• Excellent reading comprehension, editing ability, and conceptualization skills.
• Capability to simplify and communicate complex concepts and troubleshooting steps to team members and customers.
• Experience in training or presenting is considered a plus.