Technical Consultant (f/m/d)

Awin; São Paulo; Híbrido; BRL 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexi-Week

Hybrid working model

Remote furniture allowance

Meal vouchers

Transport voucher

Resumo da oferta

Awin is seeking a hands-on Support Analyst in São Paulo to assist our publishers and advertisers with our bespoke interface and related systems. You will provide high-quality customer service, handle tickets, and work as part of a collaborative team to ensure smooth operation of client accounts.

The role emphasizes technical application support, knowledge base administration, testing new features, and acting as a bridge between Account Managers and Developers.

Qualificações

• Experience in a customer service role.
• Able to follow defined processes and procedures.
• Strong relationship-building and cross-functional collaboration.
• Knowledge of MySQL queries is desirable.

Responsabilidades

• Handle tickets via internal system and provide timely responses.
• Deliver high-level technical application support to publishers and advertisers via email, phone, and ticketing system.
• Identify technical issues/bugs and escalate appropriately.
• Maintain and update knowledge base.
• Test new developments and features.
• Liaise between Account Managers and Developers.
• Provide internal training on systems and processes.

Conhecimentos

Customer service

Process adherence

Relationship building

Attendance discipline

Ferramentas

MySQL

Descrição da oferta de emprego

The role of the Support Analyst is hands-on and involves working as part of a team to assist our publishers and advertisers in the use of our bespoke interface and related systems, and to ensure that we provide high quality customer service. This responsible post will provide high-level Technical Support, testing and administration ensuring smooth maintenance of client accounts. The successful candidate will have an interest in digital marketing and possesses strong communication and customer service skills.

Key Tasks

• Deal with tickets raised via our internal ticketing system
• Providing a high level of Technical Application Support to internal colleagues, publishers and advertisers via email, phone and a ticketing system
• Identifying technical issues/bugs and escalating as appropriate
• Administration of a knowledge base used internally and externally
• Testing of new developments and features
• Acting as an intermediary between Account Managers and Developers
• Provide high level training to internal colleagues

Skills & Expertise

• Experience of working in a customer service role
• Understands the importance of processes and procedures and the application of these
• Ability to meet attendance standards and ability to establish and maintain effective working relationships with managers and employees, along with working with external suppliers
• Knowledge on writing MySQL queries is highly desirable

Our Offer

Flexi-Week: We prioritise your mental health and wellbeing by offering you a four-day Flexi-Week (with one lighter or completely disconnected day per week) at full pay, with no reduction to your annual holiday allowance.

Flexi-Office: We offer an international culture and flexibility through our hybrid working model, designed to foster collaboration, trust, and autonomy.

Work Expense Contribution & Remote Working Furniture: You will receive a monthly allowance to cover part of your running costs, as well as a furniture package to support you in setting up a comfortable workspace at home.

Meal Vouchers: we offer you meal vouchers for lunch

Public Transportation: you are entitled to a transportation voucher or card to commute to the office

In addition, you'll benefit from our global offering, including health and wellbeing initiatives, learning and development via Awin Academy, and peer-to-peer recognition programmes.

Established in 2000, Awin is proud of our dynamic, social and inclusive culture.

Like all businesses, we've had to adapt and nurture our culture in a virtual environment. Our virtual 'Life @ Awin' hub brings our colleagues from across the globe together for various social activities.

Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world's leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.