IT Support Technician (f/m/d)

Awin; São Paulo; Presencial; BRL 45 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexi-Week

Flexi-Office

Meal vouchers

Public transportation

Remote working furniture allowance

Resumo da oferta

Awin in São Paulo is seeking an enthusiastic IT Support Technician to join our Global IT Support team and provide on-site support from our São Paulo office. You will troubleshoot issues, support end-user experience, and help maintain a secure, reliable IT environment.

This hands-on role is primarily office-based with potential remote work across our global sites. You will install and configure laptops (Windows & macOS), mobile devices, printers, and meeting room technology, while assisting

Qualificações

• Previous experience in IT Support, Service Desk, or Desktop Support roles, ideally in a multi-site or international environment.
• Troubleshooting across Windows and macOS operating systems and common hardware/peripherals.
• Experience supporting Microsoft 365 applications and collaboration tools (Outlook, Teams, SharePoint, OneDrive).
• Experience using IT Service Management (ITSM) tools, preferably Jira, to log, prioritize and resolve requests.

Responsabilidades

• Provide first-line support and resolve common issues; escalate complex incidents within defined SLAs and ensure a positive end-user experience.
• Install, configure, maintain, and support laptops (Windows & macOS), mobile devices, printers, peripherals, and meeting room technology.
• Support onboarding and offboarding processes with timely equipment preparation and collection.
• Assist with IT asset tracking and inventory updates.

Conhecimentos

IT Support

Troubleshooting

Windows & macOS

Microsoft 365

On-site support

Ferramentas

Jira

ITSM tools

Descrição da oferta de emprego

Technology works best when people barely notice it. That's where you come in.

We are seeking an enthusiastic IT Support Technician to join our Global IT Support team and provide on-site support from our São Paulo office. Reporting to the IT Support Team Lead, you will play a key role in delivering exceptional technology services to employees both on-site and remotely across multiple countries.

In this role, you will troubleshoot technical issues, improve the end-user experience, and help maintain a secure, reliable, and efficient IT environment. Due to the hands‑on nature of IT support, this role is primarily office-based and requires on‑site presence. Flexibility is available in accordance with business requirements and local policies.

Key Tasks & Responsibilities

• Provide first-line support and resolve common second-line issues, escalating more complex incidents to specialist teams where required within defined SLAs and ensuring a positive end-user experience.
• Install, configure, maintain, and support laptops (Windows & macOS), mobile devices, printers, peripherals, and meeting room technology.
• Support onboarding and offboarding processes, by ensuring timely equipment preparation and collection.
• Assist with IT asset tracking and inventory updates.

Nice to Have

• Support Microsoft 365 services, including Outlook, Teams, SharePoint, OneDrive, and other collaboration tools.
• Manage user accounts, permissions, and access requests using identity and access management tools.

Continuous Learning: Technology evolves quickly, and so do we. As part of this role, you may be encouraged or required to complete relevant technical training and certifications to enhance your skills and support our global IT environment. We are committed to supporting your professional development.

Skills & Expertise

• Previous experience in an IT Support, Service Desk, or Desktop Support role, ideally within a multi-site or international environment is beneficial.
• Troubleshooting skills across Windows and macOS operating systems, as well as common hardware and peripheral devices.
• Experience supporting Microsoft 365 applications and collaboration tools, including Outlook, Teams, SharePoint, and OneDrive.
• Experience using IT Service Management (ITSM) tools, preferably Jira to log, prioritize, and resolve support requests.

Our Offer

Flexi-Week: We prioritise your mental health and wellbeing by offering you a four-day Flexi-Week (with one lighter or completely disconnected day per week) at full pay, with no reduction to your annual holiday allowance.

Flexi-Office: We offer an international culture and flexibility through our hybrid working model, designed to foster collaboration, trust, and autonomy.

Work Expense Contribution & Remote Working Furniture: You will receive a monthly allowance to cover part of your running costs, as well as a furniture package to support you in setting up a comfortable workspace at home.

Meal Vouchers: we offer you meal vouchers for lunch

Public Transportation: you are entitled to a transportation voucher or card to commute to the office

In addition, you’ll benefit from our global offering, including health and wellbeing initiatives, learning and development via Awin Academy, and peer-to-peer recognition programmes.

Established in 2000, Awin is proud of our dynamic, social and inclusive culture.

Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities.

Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.