IT Support Technician (f/m/d)

Awin Global; São Paulo; Presencial; BRL 42 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexi-Week

Flexi-Office

Expense allowance

Remote furniture

Meal vouchers

Transit voucher

Resumo da oferta

Awin Global is seeking an enthusiastic IT Support Technician to join our Global IT Support team in São Paulo. You will provide on-site support, troubleshoot issues, and help maintain a secure and efficient IT environment for employees across multiple countries.

The role is primarily office-based with on-site presence, supporting laptops, mobile devices, printers, and meeting room tech. Experience with ITSM tools like Jira and Microsoft 365 is preferred.

Qualificações

• Experience in IT Support, Service Desk, or Desktop Support.
• Troubleshooting across Windows and macOS and common hardware.
• Experience with Microsoft 365 apps and collaboration tools.
• Experience using ITSM tools, preferably Jira.

Responsabilidades

• Provide first-line and escalate as needed within SLAs to resolve issues.
• Install, configure, and support laptops (Windows & macOS), mobile devices, printers, and room tech.
• Support onboarding/offboarding with timely equipment preparation and return.
• Assist with IT asset tracking and inventory updates.

Conhecimentos

Windows troubleshooting

macOS troubleshooting

ITSM tools (Jira)

Microsoft 365 apps

End-user experience improvement

Ferramentas

Jira

Descrição da oferta de emprego

Technology works best when people barely notice it. That's where you come in.

We are seeking an enthusiastic IT Support Technician to join our Global IT Support team and provide on-site support from our São Paulo office. Reporting to the IT Support Team Lead, you will play a key role in delivering exceptional technology services to employees both on-site and remotely across multiple countries.

In this role, you will troubleshoot technical issues, improve the end-user experience, and help maintain a secure, reliable, and efficient IT environment. Due to the hands-on nature of IT support, this role is primarily office-based and requires on-site presence. Flexibility is available in accordance with business requirements and local policies.

Key Tasks & Responsibilities

• Provide first-line support and resolve common second-line issues, escalating more complex incidents to specialist teams where required within defined SLAs and ensuring a positive end-user experience.
• Install, configure, maintain, and support laptops (Windows & macOS), mobile devices, printers, peripherals, and meeting room technology.
• Support onboarding and offboarding processes, by ensuring timely equipment preparation and collection.
• Assist with IT asset tracking and inventory updates.

Nice to Have

• Support Microsoft 365 services, including Outlook, Teams, SharePoint, OneDrive, and other collaboration tools.
• Manage user accounts, permissions, and access requests using identity and access management tools.

Continuous Learning: Technology evolves quickly, and so do we. As part of this role, you may be encouraged or required to complete relevant technical training and certifications to enhance your skills and support our global IT environment. We are committed to supporting your professional development.

Skills & Expertise

• Previous experience in an IT Support, Service Desk, or Desktop Support role, ideally within a multi-site or international environment is beneficial.
• Troubleshooting skills across Windows and macOS operating systems, as well as common hardware and peripheral devices.
• Experience supporting Microsoft 365 applications and collaboration tools, including Outlook, Teams, SharePoint, and OneDrive.
• Experience using IT Service Management (ITSM) tools, preferably Jira to log, prioritize, and resolve support requests.

Our Offer

• Flexi-Week: We prioritise your mental health and wellbeing by offering you a four-day Flexi-Week (with one lighter or completely disconnected day per week) at full pay, with no reduction to your annual holiday allowance.
• Flexi-Office: We offer an international culture and flexibility through our hybrid working model, designed to foster collaboration, trust, and autonomy.
• Work Expense Contribution & Remote Working Furniture: You will receive a monthly allowance to cover part of your running costs, as well as a furniture package to support you in setting up a comfortable workspace at home.
• Meal Vouchers: we offer you meal vouchers for lunch
• Public Transportation: you are entitled to a transportation voucher or card to commute to the office

In addition, you'll benefit from our global offering, including health and wellbeing initiatives, learning and development via Awin Academy, and peer-to-peer recognition programmes.

Established in 2000, Awin is proud of our dynamic, social and inclusive culture.

Like all businesses, we've had to adapt and nurture our culture in a virtual environment. Our virtual 'Life @ Awin' hub brings our colleagues from across the globe together for various social activities.

Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.