Technical Account Manager, Security Service Edge

Check Point Software Technologies Ltd.; São Paulo; Presencial; BRL 120.000 - 150.000; Tempo integral

Resumo da oferta

Join a leading cybersecurity company as a Technical Account Manager, where you will manage Secure Service Edge projects and foster strong relationships with customers. Leverage your extensive experience in technical account management to drive product adoption and ensure customer satisfaction. This role offers the opportunity to work with innovative technologies and contribute to a safer digital landscape.

Qualificações

• At least 10 years of experience in technical account management or similar roles.
• Strong technical acumen with a focus on cybersecurity and networking.

Responsabilidades

• Manage end-to-end Secure Service Edge projects and customer relationships.
• Collaborate with sales, product, and R&D teams to enhance user experience.

Conhecimentos

Problem Solving

Technical Orientation

Interpersonal Skills

Strategic Thinking

Formação académica

Deep Understanding of Cybersecurity

Experience in Professional Services

Ferramentas

Salesforce

Descrição da oferta de emprego

Technical Account Manager, Security Service Edge

Technical Account Manager, Security Service Edge

Experienced

Customer Success | Full Time | Job Id: 23161

Why Join Us?

As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.

Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies for 2024. We've also earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World’s Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.

About the Role

Check Point is seeking an experienced Technical Account Manager to join our rapidly expanding Secure Service Edge business. Responsible for End-To-End management of Secure Service Edge projects, from technical POCs, through onboarding and ongoing, primarily focused on implementation, product adoption and training while managing technical relationships with our customers.

Key Responsibilities

We arelooking for a Technical Account Manager with excellent technical skills and intuition, with a “can-do” approach.

We strive to be super professional, creative and passionate but most importantly - customer-centric. This is a key technical customer management role in which you will own the implementation, adoption and long-term technical relationship with our growing customer base.

You'll interact closely with our Sales, Product, Support and R&D teams to provide a stellar user experience while identifying additional technical use-cases and expansion opportunities.

Requirements

• At least 10 years of experience as Technical Account Manager/Customer Success Engineer or different support roles (T2-T3), Professional Services/Technical Project Management for a networking related solution (Cyber Security, Firewalls, VPN, networking, etc.)
• Ability to interact effectively and deliver technical concepts to technical and nontechnical personnel alike
• Provide guidance on technical and strategic aspects of customer engagements.
• Strong problem solving skills and a great Technical orientation to resolve issues
• Provide technical expertise and support during onboarding and on going process.
• Independent and Self-motivated, proactive approach while owning the processes end-to-end
• Work closely with product management and engineering teams to relay customer feedback and influence product development.
• Attention to detail, highly organized, with an absolute focus on quality of result
• Knowledge in Cyber Security, networking, Firewalls, Linux systems, utilities, and scripting - an advantage
• Act as a liaison between the sales, product and R&D teams, providing valuable insights for product enhancements.
• Thrives under pressure

Qualifications

• Possess a deep understanding of the company's products and solutions.
• Proven experience in matrix management.
• International experience is requested.
• Strong technical acumen with the ability to understand and communicate complex technical concepts.
• Proven experience in presenting products and solutions
• +5 years of a strong technical background with a deep understanding of cybersecurity, network security, Secure Service Edge, or SASE solutions.
• Salesforce experience- an advantage
• Good understanding of Secure Service Edge and SASE solutions- an advantage
• Outstanding interpersonal and communication skills.
• Demonstrated success in collaborating with cross-functional teams.
• Strategic thinking and problem-solving abilities.
• Experience in a customer-facing role, preferably in a Professional Services organizations.
• Ability to travel as required.
• Must be eligible to work inMexicowithout sponsorship from an employer now or in the future.

EOE M/F/Veterans/Disabled

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Our Equal Employment Opportunity Statement

Check Point Software Technologies is an equal opportunity employer and we strive for diversity in our workplace. All qualified applicants will receive consideration for employment opportunities without regard to religion, race, color, sex, marital or veteran statuses, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity or expression, genetic information, or any other characteristics protected by the laws or regulations of any jurisdiction in which we operate.