Team Lead - BSS Business Analysts

Netcracker Technology; São Paulo; Híbrido; BRL 180 000 - 240 000; Tempo integral

Resumo da oferta

Netcracker Technology is seeking a Lead BSS Business Analyst for its Implementation Engineering teams across LATAM. You will act as the BSS SME, guiding enterprise customers through complex telecom projects and ensuring accurate requirements and effective solutions.

The role requires strong BSS/OSS/Billing experience, leadership of junior analysts, and collaboration across delivery teams. Hybrid office work in Brazil is expected.

Qualificações

• 8+ years of technical knowledge in BSS/OSS/CRM for telecoms projects.
• Experience with BSS (CRM, Quotation, Catalog), OSS (Provisioning, Activation, Inventory) and Billing.
• Strong business analysis background in a telecom context.

Responsabilidades

• Guide leadership service providers to understand challenges and articulate needs.
• Define measurable criteria for solutions; document requirements and best practices.
• Ensure quality of business requirements and align with telecom products and networks.
• Lead stakeholder management and oversee junior BAs.
• Capture requirements for B2B telecom products across networks.
• Collaborate with delivery teams and facilitate workshops to refine requirements.

Conhecimentos

BSS/OSS/CRM telecoms

CRM, Quotation & Catalog

OSS Provisioning/Activation/Inventory

Billing expertise

Team leadership

Waterfall & Agile

English & Portuguese

Collaboration

Formação académica

Bachelor's degree in Computer Science or related field

Descrição da oferta de emprego

We're building the future of how the world communicates.

Netcracker, part of NEC Corporation, combines deep telecom industry expertise with cutting-edge cloud-native and AI-powered innovations to enable communications service providers and enterprises to transform their businesses, unlock innovation, and create meaningful digital experiences for millions of people around the world. With more than 30 years of experience serving over 250 customers in more than 70 locations worldwide, we are the global market leader in telecom software and services.

Join us and be part of a team that is not just keeping up with the digital future but is leading the way.

Job Summary

We are looking for a Lead BSS Business Analyst to join our Implementation Engineering teams located throughout the LATAM region. As a BSS Domain technological subject matter expert (SME), you will be responsible for leading a team providing cost effective solution to business and technical challenges faced in large/complex Telecommunication projects. Business Analysts are working as the company's representatives in front of the enterprise customer.

Responsibilities

• Guide the leadership service provider to better understand and articulate the challenges.
• Define and document measurable criteria for solution assessment, proposing solution(s) and bring best practice. It is expected that you will have recognition in the Telecommunication industry as a BSS Domain SME.
• Focus on ensuring the quality of business requirements for enterprise client. You will provide "best practice" in understanding the client requirements, Telecom products and network aspects in order to align the business's needs.
• The key element of the role is focused on analysis, project design, which can be delivered thought the baseline capabilities of existing product. Most important - stakeholder management as well as expectation management.
• Collecting and collating business requirements for Business-to-Business telecom products on various network technologies.
• Guiding and coaching the business stakeholders through the requirements gathering process.
• Guiding and leading a team of Junior BAs.
• Provide clarification and act as a point of reference for business requirement inquiries by solution design and project delivery teams.
• Work with project teams agreeing approach and keeping them informed of progress.
• Facilitate workshops required to understand and outcome, detailed requirements, and solution behavior.
• Work closely with delivery team to ensure functional and non-functional completeness of the solution
• Create comprehensive and unambiguous documentation that outlines requirement of stakeholder, traceable for testing team and understandable for development team. Develop comprehensive knowledge of the aligned business area and the trust of its business stakeholders.

Skills And Experience

• 8+ years of sufficient technical knowledge to understand high-level architecture and technical requirements around BSS/OSS/CRM solutions for Telecoms projects.
• Experience with BSS (CRM, Quotation, Catalog), OSS (Provisioning, Activation, Inventory) and Billing required.
• Strong business analysis background, preferably in a telecom company.
• Team Organizational skills, able to work simultaneously on a number of assignments when required.
• Knowledge of business analysis principles and methodologies including the applicability of different methodologies to different environments and teams.
• Proven ability to work BSS/OSS functionally to drive the accurate capture of requirements, resolving and closing down issues and information shortfall as and when they appear.
• Experience of working within Waterfall & Agile methodology.
• Ability to collaborate and solve challenges.
• Proven experience of successfully working within business and/or IT transformation projects, or projects with B2B products
• Fluent in English & Portuguese languages.
• Availability to work from the office in a Hybrid mode (at least 3 times per week)

Education

• Bachelor's degree in Computer Science or related field

All of our job opportunities in Brazil are open to people with disabilities (PWDs)/ Todas as nossas oportunidades de vagas no Brasil são abertas a pessoas com deficiência (PCDs).