TELECOM OPERATIONS ANALYST

ScanSource; Colombo; Híbrido; BRL 89 000 - 134 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Transport allowance

Health insurance

Dental insurance

TotalPass

Hybrid work model

Birthday leave

Life insurance

Profit sharing (PPR)

Resumo da oferta

SourceHub, the SSC for ScanSource, seeks a Telecom Operations Analyst to oversee end-to-end telecom service management across pricing, contracting, orders, and fulfillment. You will coordinate with carriers, partners, and internal teams to ensure timely delivery and SLA compliance in a hybrid work setup.

Ideal candidates have telecom operations or order management experience, strong coordination skills, and attention to detail.

Qualificações

• Experience in coordinating telecom service requests from quotation to delivery.
• Strong organizational skills with ability to handle multiple priorities.

Responsabilidades

• Manage telecommunications service requests from quotation to delivery.
• Submit and track pricing requests with carriers and suppliers.
• Support contract creation, validation, and processing in compliance with procedures.
• Process and manage service orders with providers.
• Monitor implementation and ensure timely delivery.
• Follow up with carriers and internal teams to resolve delays.

Conhecimentos

Order Management

Service Delivery

Telecom/Customer Operations

Vendor Management

Project Coordination

Descrição da oferta de emprego

Job description

About the Company

SourceHub operates as a Shared Services Center (SSC) for the ScanSource Group, a U.S.-based multinational company founded in 1992 and headquartered in Greenville, South Carolina. ScanSource specializes in the distribution of global technology products and services from leading partners such as Microsoft, Dell, HP, Intel, and Lenovo, delivering innovation and support that drive our customers’ digital transformation.

As SourceHub, we are responsible for delivering Finance and Accounting, Human Resources, Information Technology, Procurement and Supply Chain, Legal and Compliance, and general administrative services with efficiency and quality.

We are seeking a Telecom Operations Analyst to support the end-to-end management of telecommunications services, from pricing and contracting through order fulfillment and delivery. In this role, you will work closely with carriers, partners, and internal teams to ensure services are delivered accurately, efficiently, and within established service levels. This opportunity is ideal for professionals with experience in telecom operations, service delivery, or order management who enjoy coordinating multiple stakeholders, solving operational challenges, and driving an exceptional partner experience.

Main responsibilities

• Manage and coordinate telecommunications service requests throughout the entire lifecycle, from quotation through service delivery.
• Submit and track pricing requests with carriers and suppliers, ensuring timely responses and accurate documentation.
• Support contract creation, validation, and processing activities while ensuring compliance with established procedures.
• Process, submit, and manage service orders with telecommunications providers.
• Monitor service implementation and fulfillment activities to ensure timely delivery
• Proactively follow up with carriers, partners, and internal teams to resolve delays, issues, and outstanding requests.
• Maintain accurate records and updates within internal systems and operational tools.
• Communicate order status, milestones, risks, and next steps to stakeholders throughout the process.
• Collaborate with cross-functional teams to balance workload priorities and ensure SLA compliance.
• Contribute to continuous improvement initiatives aimed at enhancing operational efficiency and partner satisfaction.

Requirements and skills

• Advanced English communication skills, both written and verbal.
• Previous experience in Order Management, Service Delivery, Telecom/Customer Operations, Vendor Management, Project Coordination
• Experience managing operational processes, orders, contracts, or service requests from initiation through completion.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Exceptional attention to detail and commitment to accuracy.
• Excellent problem-solving, follow-up, and stakeholder management skills.
• Proficiency with CRM, operational systems, or workflow management tools.
• Ability to work independently while collaborating effectively across teams.

Preferred Qualifications

• Experience working with telecommunications carriers or service providers.
• Knowledge of carrier services, connectivity solutions, networking, or telecommunications products.
• Experience supporting internet, voice, WAN, SD-WAN, MPLS, cloud connectivity, or related telecom services.
• Familiarity with SLA management and operational performance metrics.
• Previous experience within the technology, telecommunications, managed services, or distribution industries.
• Understanding of pricing, contracting, provisioning, or implementation processes within telecom environments.

Additional information

• Employment under CLT regime (Brazil).
• Competitive salary, aligned with current market standards.
• Meal and/or food allowance (BRL 40.00 per business day).
• Transportation allowance or free on-site parking.
• Health insurance plan.
• Dental insurance plan.
• TotalPass.
• Hybrid work model (3 days on-site and 2 days remote)
• Annual Profit-Sharing Program (PPR), based on performance and goal achievement.
• Birthday Day Off.
• Life insurance.