Systems Analyst – Junior

Jobtailor; São Paulo; Presencial; BRL 60 000 - 80 000; Tempo integral

Resumo da oferta

Jobtailor is seeking a systems support specialist to maintain ERP and corporate platforms, manage incidents, and collaborate with business areas to ensure operational continuity.

Based in São Paulo, Brazil, this role offers cross-functional exposure and the chance to work with vendors and internal teams. The candidate should be analytical, proactive, and eager to learn, with interest in systems support and service to business areas.

Qualificações

• Bachelor’s degree completed or in progress in Information Systems, Computer Science, Systems Analysis and Development, or a related field.
• Interest in working with systems support and providing service to business areas.
• Basic knowledge of ERP systems, corporate systems, and ticket management.
• Strong analytical, organizational, and communication skills.
• Collaborative, proactive, and eager-to-learn profile.
• Basic knowledge of SAP, integrations, APIs, or databases is a plus.

Responsabilidades

• Provide support and ongoing maintenance for corporate systems, ERP platforms, and satellite systems, helping ensure operational continuity.
• Handle and monitor incidents and service requests in collaboration with users.
• Support technical and functional analyses to resolve issues.
• Work with internal teams and vendors to track support tickets and improvements.
• Assist in identifying the root causes of recurring failures and support corrective actions.
• Support functional testing and user acceptance testing with business areas.
• Contribute to updating functional and operational documentation.
• Support governance activities, service workflows, and continuous improvement initiatives.
• Work across different company systems and processes, developing an integrated view of the business.
• Monitor project transitions into support, assisting with documentation and knowledge transfer.

Conhecimentos

Analytical skills

Organizational skills

Communication skills

Collaborative

Proactive

Formação académica

Bachelor’s degree in Information Systems / Computer Science or related field

Ferramentas

ERP Systems

SAP

Ticket Management

Integrations

APIs

User Acceptance Testing

Functional Analysis

Root Cause Analysis

Documentation

Service Workflows

Continuous Improvement

Descrição da oferta de emprego

• Provide support and ongoing maintenance for corporate systems, ERP platforms, and satellite systems, helping ensure operational continuity
• Handle and monitor incidents and service requests in collaboration with users
• Support technical and functional analyses to resolve issues
• Work with internal teams and vendors to track support tickets and improvements
• Assist in identifying the root causes of recurring failures and support corrective actions
• Support functional testing and user acceptance testing with business areas
• Contribute to updating functional and operational documentation
• Support governance activities, service workflows, and continuous improvement initiatives
• Work across different company systems and processes, developing an integrated view of the business
• Monitor project transitions into support, assisting with documentation and knowledge transfer

Requirements

• Bachelor’s degree completed or in progress in Information Systems, Computer Science, Systems Analysis and Development, or a related field
• Interest in working with systems support and providing service to business areas
• Basic knowledge of ERP systems, corporate systems, and ticket management
• Strong analytical, organizational, and communication skills
• Collaborative, proactive, and eager-to-learn profile
• Basic knowledge of SAP, integrations, APIs, or databases is a plus

Core Competencies

Demonstrates expertise in supporting and maintaining ERP systems and corporate systems, with a focus on incident management, functional testing, and continuous improvement initiatives. Strong analytical and communication skills are essential for collaborating with internal teams and vendors to enhance operational continuity.

Highest-signal resume keywords

• ERP Systems Support
• Incident Management
• Functional Testing
• Analytical Skills
• SAP Knowledge

Hard Skills

• ERP Systems
• Ticket Management
• Functional Analysis
• User Acceptance Testing
• Root Cause Analysis
• Documentation
• Service Workflows
• Continuous Improvement
• Integrations
• APIs

Soft Skills

• Analytical Skills
• Organizational Skills
• Communication Skills
• Collaborative
• Proactive

Industry Keywords

• Corporate Systems
• Systems Support
• Operational Continuity
• Knowledge Transfer
• Governance Activities