Support Analyst – Senior (Micro Focus)

Jobtailor; São Paulo; Presencial; BRL 133 920 - 200 880; Tempo integral

Resumo da oferta

Jobtailor in São Paulo, Brazil, seeks an IT Operations specialist with strong Micro Focus and core banking expertise. The role requires managing alerts, performing end-to-end incident resolution, and coordinating with cross-functional teams in production and non-production environments.

Strong knowledge of Linux, COBOL and mainframe tools, plus fluent Portuguese and solid English are required, with Spanish helpful.

Qualificações

• Portuguese: native or intermediate
• English: intermediate/advanced (minimum B2)
• Spanish: native or intermediate
• Degree in Systems Engineering, Computer Science, Information Technology or related fields
• Equivalent experience will be considered

Responsabilidades

• Monitoring and managing alerts on Micro Focus platforms and Core Banking applications
• Technical analysis and incident resolution (end-to-end troubleshooting)
• Analysis of logs, traces and application behavior
• Operational support in production and non-production environments
• Event and alert management using observability tools
• Interaction with development, database, middleware and infrastructure teams
• Execution of operational procedures and support for changes
• Documentation of incidents, solutions and procedures (runbooks / knowledge base)
• Identification of operational improvements and stabilization opportunities

Conhecimentos

Portuguese

English

Spanish

Formação académica

Degree in Systems Engineering/CS/IT

Ferramentas

Dynatrace

Grafana

Prometheus

ServiceNow

Control-M

MQ

Sonar

Descrição da oferta de emprego

Responsibilities

• Monitoring and managing alerts on Micro Focus platforms and Core Banking applications
• Technical analysis and incident resolution (end-to-end troubleshooting)
• Analysis of logs, traces and application behavior
• Operational support in production and non-production environments
• Event and alert management using observability tools
• Interaction with development, database, middleware and infrastructure teams
• Execution of operational procedures and support for changes
• Documentation of incidents, solutions and procedures (runbooks / knowledge base)
• Identification of operational improvements and stabilization opportunities

Requirements

• Technical knowledge of Micro Focus environments / Core Banking
• Experience in support and operation of Micro Focus platforms
• Experience in mainframe modernization environments (Gravity)
• COBOL (reading and maintenance)
• JCL
• Strong knowledge of Linux (troubleshooting, process management and log analysis)
• Messaging platforms (MQ or other integration technologies)
• Scheduling tools (Control-M or similar)
• Observability and monitoring tools: Dynatrace, Grafana, Prometheus
• ServiceNow
• ITIL – incident, problem and change management
• Tools such as Sonar
• Experience in IT operations, infrastructure support or platform administration
• Experience in critical and high-availability environments
• Experience managing incidents and alerts in production environments
• Degree in Systems Engineering, Computer Science, Information Technology or related fields
• Equivalent experience will also be considered
• Portuguese: native or intermediate level
• English: intermediate/advanced (minimum B2)
• Spanish: native or intermediate level