Student Success Manager – Education

Virtustant; Brasil; Remote; BRL 165.000 - 329.000; Vollzeit

Zusammenfassung

Virtustant is seeking a Student Success Manager to be the primary contact for parents, ensuring they feel supported and informed during their children's education. You will manage communications, answer questions, and resolve problems to enhance the family experience.

You will build strong relationships, handle difficult conversations in a fast-paced environment, and collaborate with internal teams to provide timely responses while upholding company values.

Qualifikationen

• C2-level English proficiency with clear pronunciation.
• Exceptional verbal and written communication skills.
• Previous experience in customer success, client relations, account management, or parent and student support.
• Strong interpersonal skills and the ability to build trust with parents and families.
• Excellent problem-solving and conflict-resolution abilities.
• Highly organized, proactive, and capable of managing multiple conversations and priorities simultaneously.
• Ability to work independently and take ownership of the parent experience.

Aufgaben

• Be the main contact for parents and handle daily messages and questions.
• Build strong relationships with families for a positive experience.
• Follow up with parents to answer concerns and give updates.
• Handle complaints with care and good problem-solving skills.
• Work with internal teams to give fast answers to parents.
• Check parent happiness and stop problems before they grow.
• Help build new communication steps for a growing number of students and parents.
• Make sure all talks with parents show the company values.

Kenntnisse

C2 English proficiency

Verbal communication

Written communication

Customer success experience

Interpersonal skills

Problem-solving

Independent ownership

Tools

Standard communication tools

Jobbeschreibung

Job Title: Student Success Manager

About The Company

Our client is a growing educational services company that has doubled in size and continues to expand its operations.

Job Description

You will be the main contact for parents. You will make sure they feel supported and informed during their children's education. You will manage communications, answer questions, and solve problems to improve the family experience. You need great communication skills. You will build strong relationships and handle difficult talks in a fast-paced environment.

Responsibilities Of The Role

• Be the main contact for parents and handle daily messages and questions.
• Build strong relationships with families for a positive experience.
• Follow up with parents to answer concerns and give updates.
• Handle complaints with care and good problem-solving skills.
• Work with internal teams to give fast answers to parents.
• Check parent happiness and stop problems before they grow.
• Help build new communication steps for a growing number of students and parents.
• Make sure all talks with parents show the company values.

Required Experience And Qualifications

• C2-level English proficiency, with clear pronunciation and minimal accent.
• Exceptional verbal and written communication skills.
• Previous experience in customer success, client relations, account management, or parent and student support.
• Strong interpersonal skills and the ability to build trust with parents and families.
• Excellent problem-solving and conflict-resolution abilities.
• Highly organized, proactive, and capable of managing multiple conversations and priorities simultaneously.
• Ability to work independently and take ownership of the parent experience.

Preferred Skills

• Experience in education, tutoring, or educational services.

Personality

• Proactive and organized.
• Empathetic and professional.

Software & Tools

• Standard communication tools.

Schedule

Full-time

Monday to Friday

9 AM to 6 PM PST

Salary And Benefits

• Payment in USD or Local Currency according to candidate's preference.
• Full-time remote opportunity.
• Opportunity to join a rapidly growing educational company and contribute directly to its continued success.