Customer Success Coordinator

eltlearn; Brasília; Remoto; BRL 33.000 - 78.000; Part-time

Descrizione del lavoro

elt is seeking a motivated Customer Success Coordinator to manage post-sale relationships with learners, onboard new users, and ensure successful adoption of our language learning services. This remote contractor role is based in Brazil, offering flexible work from home and ongoing learner support.

You will collaborate with cross-functional teams to improve processes, monitor usage, and identify opportunities for upselling.

Competenze

• Bachelor's degree in Teaching.
• 2+ years with teaching English; customer success or account management a plus.
• Strong communication and interpersonal skills.
• Ability to work independently and manage multiple priorities.
• Fluent in English (written and spoken).

Mansioni

• Serve as the main contact for customers and maintain strong relationships.
• Understand customer needs and provide proactive solutions.
• Onboard new learners and guide through services.
• Provide ongoing learner support and troubleshoot issues.
• Collaborate with cross-functional teams to improve processes.
• Monitor usage and identify upsell opportunities.
• Gather feedback and drive product improvements.
• Share knowledge to improve customer success strategies.

Conoscenze

Communication skills

Interpersonal skills

Problem solving

Time management

Fluent English

Formazione

Bachelor's degree in Teaching

Descrizione del lavoro

About the job Customer Success Coordinator

Position: Customer Success Coordinator

Company Overview:

elt is a leading provider of language learning solutions for individuals and organizations. We are dedicated to helping our customers achieve their language learning goals through our innovative and personalized approach.

Position Overview:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Coordinator. As a contractor, you will play a key role in ensuring the success of our customers by providing exceptional support and service.

Key Responsibilities:

• - Serve as the main point of contact for customers, building strong relationships and providing timely and effective communication
• - Understand and anticipate customer needs, and proactively provide solutions and recommendations to enhance their experience
• - Onboard new learners and guide them through our services, ensuring a smooth and successful implementation
• - Provide ongoing support to learners, troubleshooting issues and resolving any concerns that may arise
• - Collaborate with cross-functional teams to improve processes and enhance the overall learner experience
• - Monitor customer usage and performance, and identify opportunities for upselling and cross-selling our products and services
• - Gather and analyze customer feedback, and provide insights to the team to drive product improvements and enhancements
• - Keep up-to-date with industry trends and best practices, and share knowledge with the team to continuously improve our customer success strategies

Qualifications:

• - Bachelor's degree in Teaching
• - 2+ years of experience in teaching English (customer success or account management a plus)
• - Strong communication and interpersonal skills, with the ability to build rapport and trust with customers
• - Excellent problem-solving and critical thinking skills
• - Ability to work independently and manage multiple tasks and priorities
• - Fluent in English (both written and spoken)

Location:

This is a remote position based in Brazil. You will have the flexibility to work from home.

This is a contractor position with competitive compensation. You will have the opportunity to work with a dynamic and diverse team, and make a significant impact on the success of our customers.

If you are passionate about teaching andcustomer success and have a strong desire to help others achieve their goals, we would love to hear from you!