Student Success Manager

Med School Insiders LLC; Brasil; Remote; BRL 356,000 - 509,000; Full time

Job summary

Med School Insiders LLC is hiring a Student Success Manager to ensure every student gets a white-glove experience across our admissions advising, MCAT/USMLE support, and residency guidance. You will coordinate across programs and manage day-to-day operations for premium offerings.

You'll proactively check in with students, track milestones, and orchestrate a high-touch team of advisors and tutors while using AI tools to draft communications and maintain up-to-date records in our systems.

Qualifications

• 2+ years in customer success, client services, account management, or program/operations coordination.
• Ability to manage a large caseload across multiple programs while delivering a premium experience.
• Strong organization and follow-through across many moving parts and people.

Responsibilities

• Serve as the primary point of contact for students and families across our programs, delivering a concierge-level experience.
• Proactively check in with students to track milestones (MCAT/USMLE prep, applications, admissions, residency match) and catch roadblocks early.
• Manage a high volume of students while providing deeper, high-touch coordination for premium programs.
• Coordinate advisors and tutors across onboarding and ongoing support.
• Onboard new advisors and tutors using standardized sequences and documentation.
• Build and maintain student study schedules and progress tracking in Google Sheets, incl. dashboards and tutor worksheets.
• Escalate issues to advisors or leadership when needed, flag opportunities for additional services.
• Keep student records and communications current in Attio, Front, Notion, and internal platforms.
• Use AI tools daily to draft communications and run workflows, ensuring outputs are accurate and human.
• Document and improve processes to maintain a consistent student experience as programs grow.

Skills

Customer success

Account management

Program coordination

Organization

Communication (English)

Tools

Google Sheets

Apps Script

Attio

Front

Notion

Job description

At Med School Insiders, we're on a mission to create a generation of happier, healthier, and more effective future doctors. We provide world-class advising, courses, and resources that help students excel in their pre-med and medical journeys. With over 1.8 million YouTube subscribers and thousands of students served, we've built a reputation for excellence.

We're hiring a Student Success Manager to ensure every student has a white-glove experience and gets the most out of their Med School Insiders program. You'll coordinate across our offerings, from medical school admissions advising and MCAT/USMLE support to residency guidance, and manage day-to-day operations for our premium programs, where students are supported by a dedicated team of physician advisors, college advisors, and tutors. You'll be the proactive voice reaching out, checking in, and making sure every student feels supported, valued, and on track.

What You'll Do

• Serve as the primary point of contact for students and families across our programs, delivering a warm, polished, concierge-level experience.
• Proactively check in with students on a regular cadence to track milestones (MCAT/USMLE prep, applications, admissions, residency match) and catch roadblocks early.
• Manage a high volume of students while providing deeper, high-touch coordination for those in premium programs.
• Coordinate students' advisor and tutor teams, from assignment and onboarding through ongoing support.
• Onboard new advisors and tutors using our standardized email sequences, role videos, and workflow documentation.
• Build and maintain student study schedules and progress tracking in Google Sheets, including dashboards and tutor worksheets.
• Escalate issues to advisors or leadership when needed, and flag opportunities where a student would benefit from additional services.
• Keep student records, pipelines, and communications current in Attio, Front, Notion, and our internal student and advisor platform.
• Use AI tools (including Claude) daily to draft communications, prepare student updates, and run standardized workflows, while keeping every output accurate and human.
• Document and improve processes so the student experience stays consistent as our programs grow.

What We’re Looking For

• Native-level English communication, written and spoken.
• A professional, empathetic, and polished presence; students and parents should feel cared for and confident after every interaction.
• 2+ years in customer success, client services, account management, or program/operations coordination, ideally in a premium or high-touch setting.
• Ability to manage a large caseload across multiple programs while still delivering a premium experience for top-tier clients.
• Strong organization and follow-through across many moving parts and people at once.
• Comfort with Google Sheets beyond the basics (formulas, linked files, dashboards); Apps Script familiarity is a plus.
• Experience with CRMs and collaboration tools (Attio, Front, Notion, or similar).
• Hands-on experience using AI tools to work faster and better, with good judgment about what to check before anything goes out.
• Bonus: familiarity with medical education (pre-med, MCAT, medical school, residency).

Success in This Role Looks Like

• High student satisfaction and referral rates across programs.
• Every student has a well-coordinated support team and an up-to-date plan.
• Students hit their milestones: test score goals, application deadlines, admissions and match results.
• Advisors and tutors are onboarded quickly and clearly, and workflows are documented and repeatable.
• Upsell opportunities are identified where they genuinely improve a student's outcome.

Compensation & Schedule

• Competitive salary, commensurate with experience.
• Full-time, remote.
• Hours: 8:00 AM - 5:00 PM Pacific Time.

Why Join Us?

• Make a direct impact on the success of future doctors.
• Join a mission-driven company with a strong brand and loyal community.
• Work with a high-performing, physician-led team.
• Opportunity to grow into leadership as the Student Success Team expands.