Student Success Manager – Education Services

Virtustant; Brasil; A distancia; BRL 90.000 - 130.000; Jornada completa

Descripción de la vacante

Virtustant is seeking a Student Success Manager to ensure medical education students have a successful journey through our programs. You will manage student progress, coordinate with a network of tutors, and oversee daily operations to support student achievement.

You will start by completing technical onboarding, shadowing existing support workflows, and learning the full student lifecycle. You will own onboarding and progress tracking and leverage AI tools to streamline workflows while

Formación

• C2 English proficiency required.
• Experience in high-touch client services or CS operations.
• Ability to manage large caseloads with quality.
• Strong organizational skills.
• Proactive problem-solving abilities.

Responsabilidades

• Complete tech onboarding and study company programs.
• Shadow live student support and advisor workflows.
• Master the student lifecycle.
• Manage daily communications and service level agreements with the physician-tutor network.
• Take ownership of student onboarding and progress tracking.
• Manage high client volumes and conduct proactive check-ins every 2-4 weeks.
• Leverage AI tools to streamline workflows while keeping student communication personal.
• Track academic milestones and enforce turnaround timelines.
• Resolve or escape issues early.

Conocimientos

C2 English

High-touch client services

Large caseload management

Strong organizational skills

Proactive problem-solving

Herramientas

Zendesk

Notion

Google Suite

Descripción del empleo

Job Title: Student Success Manager

About The Company

Our client provides educational programs and support for medical school applicants and students.

Job Description

In this role, you will be responsible for ensuring students have a successful journey through our programs. You will manage student progress, communicate with our network of tutors, and handle daily operations to support student achievement.

You will start by completing technical onboarding and studying our programs. You will also shadow existing support and advisor workflows. You will learn the entire student lifecycle and take ownership of key processes like onboarding and progress tracking.

Responsibilities Of The Role

• Complete tech onboarding and study company programs.
• Shadow live student support and advisor workflows.
• Master the student lifecycle.
• Manage daily communication and service level agreements with the physician-tutor network.
• Take ownership of student onboarding and progress tracking.
• Manage high client volumes and conduct proactive check-ins every 2-4 weeks.
• Leverage AI tools to streamline workflows while keeping student communication personal.
• Track academic milestones and enforce turnaround timelines.
• Resolve or escape issues early.

Required Experience And Qualifications

• C2 English proficiency.
• Proven background in high-touch client services or customer success operations.
• Ability to manage large caseloads and maintain quality.
• Strong organizational skills.
• Ability to solve problems proactively.

Preferred Skills

• Familiarity with pre-med pathways, medical school admissions, MCAT/USMLE test timelines, or residency matching.
• Prior experience working directly with physicians or high-level academic advisors.
• Ability to recognize and present relevant add-on opportunities.

Personality

• Ultra-proactive.
• Thick-skinned.
• Possess extreme ownership.
• Naturally organized.
• Hyper-responsive.
• Operate with a high degree of emotional intelligence.
• Solution-oriented.
• Take total accountability for the student experience.
• Able to receive constructive criticism immediately and implement fixes.

Software & Tools

• Zendesk
• Notion
• Google Suite

Schedule

Monday to Friday

8:00 AM to 5:00 PM PST

• 40 hours per week

Salary And Benefits

• Payment in USD or Local Currency according to candidate's preference.
• Full-time remote opportunity.