Store Operations Specialist (e-Commerce)

Razer Inc.; Região Norte; On-site; BRL 120,000 - 180,000; Full time

Job summary

Razer Inc. is seeking an experienced E-commerce Operations Manager to oversee end-to-end operations across 40 markets, ensuring localization, compliance, and operational excellence.

The role drives SOP improvements, workflow automation, and AI adoption while collaborating with Sales Specialists on data-driven merchandising to maximize conversion and revenue. You will manage product data governance, site enhancements, and digital transformation initiatives, leading cross-functional projects and

Qualifications

• Bachelor’s degree in a related field.
• 1+ years of experience in e-commerce, digital operations, or online merchandising.
• Experience managing multi-market or global e-commerce environments.
• Strong understanding of website architecture, UX principles, and conversion optimization.
• Experience with CMS and e-commerce platforms (Salesforce Commerce Cloud, SAP Commerce Cloud, Shopify, Magento).
• Proficiency in data analysis tools (Google Analytics, Looker, Power BI).

Responsibilities

• Manage, oversee, and optimize e-commerce operations across 40 countries, ensuring consistency, compliance, and localization excellence.
• Define and improve operational SOPs, workflows, and governance frameworks.
• Identify operational gaps and implement scalable process improvements.
• Drive automation, personalization, and AI-powered improvements.
• Lead end-to-end product lifecycle management.
• Partner with eCommerce Sales Specialist to develop data-driven merchandising strategies to maximize conversion, AOV, and revenue.
• Ensure accurate product data, pricing, taxonomy, and content governance.
• Drive site-wide improvements, feature enhancements, and digital transformation initiatives.
• Manage project timelines, stakeholder alignment, and risk mitigation.
• Serve as the SME for e-commerce operations.
• Oversee escalated customer feedback and operational issues.
• Optimize user journeys and customer satisfaction across markets.
• Stay current with e-commerce best practices, industry trends, and emerging technologies.
• Perform other duties as assigned.”

Skills

Project management

Stakeholder management

Communication

Problem-solving

Leadership

Data analysis tools

HTML/CSS/JS basics

UX principles

Conversion optimization

CMS/e-commerce platforms

Multi-market experience

Education

Bachelor’s degree in Business, E-Commerce, Marketing, Information Systems, or related field

Tools

Salesforce Commerce Cloud

SAP Commerce Cloud

Shopify

Magento

Looker

Google Analytics

Power BI

Job description

Job Responsibilities

This role manages and optimizes end-to-end e-commerce operations across 40 global markets, ensuring consistency, compliance, and localization. It drives SOP improvements, workflow automation, and AI adoption while partnering with eCommerce Sales Specialists on data-driven merchandising to maximize conversion and revenue. The role also oversees product data governance, site enhancements, cross-functional projects, escalations, and digital transformation initiatives.

Essential Duties and Responsibilities

• Manage, oversee, and optimize e-commerce operations across 40 countries, ensuring consistency, compliance, and localization excellence.
• Define and improve operational SOPs, workflows, and governance frameworks
• Identify operational gaps and implement scalable process improvements
• Drive automation, personalization, and AI-powered improvements.
• Lead end-to-end product lifecycle management
• Partner with eCommerce Sales Specialist to develop data-driven merchandising strategies to maximize conversion, AOV, and revenue
• Ensure accurate product data, pricing, taxonomy, and content governance
• Drive site-wide improvements, feature enhancements, and digital transformation initiatives
• Manage project timelines, stakeholder alignment, and risk mitigation
• Serve as the Subject Matter Expert (SME) for e-commerce operations.
• Oversee escalated customer feedback and operational issues.
• Optimize user journeys and customer satisfaction across markets.
• Stay current with e-commerce best practices, industry trends, and emerging technologies.
• Perform other duties as assigned.

Pre-Requisites

Requirements

• Bachelor’s Degree in Business, E-Commerce, Marketing, Information Systems, or related field
• 1+ years of experience in e-commerce, digital operations, or online merchandising
• Experience managing multi-market or global e-commerce environments
• Strong understanding of website architecture, UX principles, and conversion optimization
• Strong project management and stakeholder management skills
• Experience with CMS and e-commerce platforms (e.g., Salesforce Commerce Cloud, SAP Commerce Cloud, Shopify, Magento) is a plus.
• Proficiency in data analysis tools (Google Analytics, Looker, Power BI, etc.)
• Basic knowledge of HTML, CSS, and JavaScript is advantageous
• Strong communication, problem-solving, and leadership skills