Store Manager (Top) - Clicks Gateway

Clicks Group Limited; Natal; Presencial; BRL 120 000 - 180 000; Tempo integral

Resumo da oferta

A leading retail company in Natal is looking for a Store Manager to oversee store operations, drive sales, and lead a team to ensure exceptional customer service. The successful candidate will manage financial performance and compliance while fostering a high-performance culture. Minimum requirements include a degree in retail or finance management and at least 2 years in store management within the retail sector.

Qualificações

• Minimum 2 years’ experience in a store management role within a retail/FMCG environment.
• Experience in financial management including budgets and profit and loss statements.
• Minimum 2 years’ store management experience in retail/FMCG.
• Financial management experience (budgets, P&L, financial ratios).

Responsabilidades

• Manage store operations to meet sales and compliance targets.
• Lead and develop the store team for operational excellence.
• Ensure effective stock management and merchandising.
• Select, develop and motivate employees to build capacity for business needs.
• Schedule staff in line with labour policy and ensure appropriate staffing.
• Complete administrative tasks, record-keeping and HR submissions.
• Execute customer service initiatives to improve experience and loyalty.
• Maintain relationships with stakeholders to achieve business objectives.
• Monitor customer trends and competitive activity to seize opportunities.
• Foster high performing culture, employee affiliation and shareholder value.

Conhecimentos

Financial management principles

Retail/FMCG background

Customer service excellence

Planning and organising skills

Problem‑solving skills

Competency-based interviewing

Managerial skills

Planning and organising

Problem solving

Team leadership

Formação académica

Grade 12 with Maths and English 50%

B. Degree or Diploma in retail/finance management

Minimum 2 years’ store management experience in retail/FMCG

Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Descrição da oferta de emprego

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

Are you passionate about retail and service excellence? Are you confident to manage a store and lead a team to deliver a competitive advantage for the brand? An exciting and challenging opportunity has become available for a Store Manager. The successful individual will report to the Area Manager.

Job Purpose

To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

Job Objectives

• To ensure the achievement of the stores financial performance by driving and maximising sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
• To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
• To ensure competent and motivated employees through effective selection, leadership, management and on‑going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
• To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Education and Experience Requirements

• Essential: Grade 12 (Maths 50% and English 50%)
• Essential: B. Degree or Diploma in retail / finance management, pharmacy or related (External applicants)
• Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Job Knowledge and Skills Required

• Sound understanding and application of financial management principles
• Strong retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of Customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of competency based interviewing
• Sound managerial skills
• Results and target driven
• Planning and organising skills
• Problem‑solving skillsStrong customer orientation
• Leading and Supervising
• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Entrepreneurial and Commercial Thinking
• Deciding and Initiating Action
• Working with people
• Analysing
• Coping with Pressures and Setbacks

Kindly note only applicants who meet the minimum requirements will be contacted.

All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply.