Store Manager(Medium) - Clicks KwaNtu mall

Clicks Group Limited

Natal

Híbrido

BRL 60 000 - 90 000

Tempo integral

Há 8 dias

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Resumo da oferta

Clicks Group Limited is seeking a Store Manager for the KwaNtu mall outlet to lead daily store operations and drive sales through strong customer service and team leadership.

You will manage merchandising, staff development and admin, ensuring the store aligns with brand standards and delivers a superior shopping experience.

Qualificações

Grade 12 with Maths 50% and English 50%
Degree or Diploma in retail/finance management, pharmacy or related
Minimum 2 years’ experience in a store management role in retail/FMCG or completion of the Clicks Trainee Store Management Programme
Financial management experience (budgets, P&L, financial ratios)

Responsabilidades

Drive sales and meet financial targets
Manage store operations, expenses, stock, shrinkage and admin
Oversee visual merchandising and promotions in-store
Develop and coach employees; schedule staff per policy
Submit weekly time and attendance records to HR
Lead customer service initiatives and build loyalty
Engage with stakeholders to achieve objectives
Monitor customer trends and competitor activity
Coordinate between store operations, pharmacy and clinic teams
Foster a high-performing culture aligned with company values

Conhecimentos

Financial management

Retail/FMCG experience

Stock & cost control

Customer service

Labour knowledge

Leadership

Planning & organizing

Problem solving

Analytical thinking

Communication skills

Formação académica

Grade 12 with Maths and English

Degree/Diploma in retail/finance/related

Ferramentas

POS/retail systems

Merchandising tools

Descrição da oferta de emprego

Store Manager(Medium) - Clicks KwaNtu mall

Listing reference: click_026302

Listing status: Online

Apply by: 6 September 2026

Position summary

Industry: Wholesale & Retail Trade

Job category: FMCG, Retail, Wholesale and Supply Chain

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

Are you passionate about retail and service excellence? Are you confident to manage a store and lead a team to deliver a competitive advantage for the brand? An exciting and challenging opportunity has become available for a Store Manager. The successful individual will report to the Area Manager.

Job Purpose:

To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

Job Objectives:

To ensure the achievement of the stores financial performance by driving and maximising sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Education and Experience Requirements:

Essential: Grade 12 (Maths 50% and English 50%)
Essential: B. Degree or Diploma in retail / finance management, pharmacy or related (External applicants)
Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Job Knowledge and Skills Required:

Sound understanding and application of financial management principles
Strong retail/FMCG background and understanding of merchandising and promotions principles
Knowledge of stock, cost, risk and compliance management procedures
Knowledge of Customer service excellence
Knowledge of labour legislation and IR practices
Knowledge of competency based interviewing
Sound managerial skills
Results and target driven
Planning and organising skills
Problem-solving skills
Strong customer orientation
Leading and Supervising
Planning and Organising
Delivering Results and Meeting Customer Expectations
Entrepreneurial and Commercial Thinking
Deciding and Initiating Action
Working with people
Analysing
Coping with Pressures and Setbacks