Store Manager - Newlands East (Medium)

Clicks Group Limited; Natal; On-site; BRL 90,000 - 130,000; Full time

Job summary

A leading retail company in Natal is seeking an experienced Store Manager to oversee store operations. You will drive sales, manage staff, and ensure service excellence. The ideal candidate will have a minimum of 2 years in retail management and a relevant degree or diploma. Strong financial management skills and a sound understanding of retail principles are essential. This is a full-time position with a commitment to customer service excellence and achieving financial targets.

Qualifications

• Minimum 2 years’ experience in a store management role within a retail/FMCG.
• Financial management experience (budgets, profit/loss statements).
• Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Responsibilities

• Lead and manage store operations to meet sales and compliance targets.
• Drive and maximise sales, tracking daily targets and plans.
• Manage in-store execution of merchandising and promotional standards.
• Ensure competent and motivated employees through effective management.
• Schedule staff to ensure appropriate staffing levels.
• Build competent and motivated employees through effective selection, leadership and development.
• Maintain weekly time and attendance and employee records for HR.
• Foster customer service initiatives to enhance loyalty and club card participation.
• Develop relationships with centre managers, suppliers and HR to achieve objectives.
• Monitor customer trends and competitors to capitalize on opportunities.

Skills

Sound understanding and application of financial management principles

Strong retail/FMCG background

Knowledge of Customer service excellence

Strong customer orientation

Problem-solving skills

Planning and organising skills

Interviewing

Management

Planning

Problem solving

Leadership

Analytics

Team leadership

Education

Grade 12 (Maths 50% and English 50%)

B. Degree or Diploma in retail / finance management

Job description

Job category: FMCG, Retail, Wholesale and Supply Chain

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

Are you passionate about retail and service excellence? Are you confident to manage a store and lead a team to deliver a competitive advantage for the brand? An exciting and challenging opportunity has become available for a Store Manager. The successful individual will report to the Area Manager.

Job Purpose:

• To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

Job Objectives:

• To ensure the achievement of the stores financial performance by driving and maximising sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
• To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
• To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
• To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Education and Experience Requirements:

• Essential: Grade 12 (Maths 50% and English 50%)
• Essential: B. Degree or Diploma in retail / finance management, pharmacy or related (External applicants)
• Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Job Knowledge and Skills Required:

• Sound understanding and application of financial management principles
• Strong retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of Customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of competency based interviewing
• Sound managerial skills
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Leading and Supervising
• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Entrepreneurial and Commercial Thinking
• Deciding and Initiating Action
• Working with people
• Analysing
• Coping with Pressures and Setbacks

Contractual Hours:

• 45hrs 6days

Kindly note only applicants who meet the minimum requirements will be contacted.

All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply.