Store Director

Tiffany & Co.; São Paulo; Presencial; BRL 167 400 - 279 000; Tempo integral

Resumo da oferta

Tiffany & Co. in São Paulo is seeking a Store Director to drive and develop the sales team to achieve targets. This inspiring leader will manage recruitment, coaching, and inventory integrity, ensuring adherence to the brand's ethical standards.

The role demands a proactive approach in fostering loyalty through exceptional client experiences and maintaining a world-class visual environment. Candidates must have strong leadership skills and a deep understanding of market trends in the luxury sector.

Qualificações

• Dynamic leadership with proven sales track record.
• Ability to mentor and coach team members effectively.
• Strong understanding of luxury market trends.

Responsabilidades

• Drive and inspire store team to meet sales targets.
• Conduct performance reviews and recruitment.
• Oversee inventory accuracy and visual merchandising.

Conhecimentos

Leadership

Sales Management

Client Relationship Management

Inventory Management

Descrição da oferta de emprego

The Store Director serves as the guardian of Tiffany & Co.’s core values. The primary mission is to drive, develop, and inspire the store team to meet and exceed sales targets. This role requires a dynamic leader who acts as a mentor and coach, modeling ethical behavior and ensuring strict adherence to the brand’s global procedures and cultural heritage.

• Active floor management and strategic goal achievement.
• Develop action plans to hit monthly and annual targets; provide real-time coaching to the sales staff; maintain deep expertise in product collections and market trends to drive business growth.

2. The Tiffany Experience & Clienteling

• Elevating service standards and long-term loyalty.
• Lead through the Tiffany Experience Index (TEI) and the Power of Blue method. Oversee strategic clienteling efforts to attract new prospects and re-engage dormant clients, ensuring every interaction reflects the "Tiffany Touch."

3. Talent Management

• Human capital development and organizational culture.
• Conduct performance reviews (PMP) and monthly feedback sessions; manage recruitment and career pathing in partnership with HR; ensure the team maintains grooming standards and completes all required training.
• Compliance, inventory integrity, and brand aesthetics.
• Oversee inventory accuracy (including high-value Diamond Audits); ensure compliance with internal controls; maintain the store’s visual standards (CVM) to guarantee a world-class luxury environment.

The ideal candidate is an inspiring and proactive leader who balances commercial drive with the sophistication required by the high-jewelry sector. They must be a brand ambassador who leads by example, ensuring that both internal operations and external customer relations are flawless.