FBA FC Ops Sr. Manager, FBA - Fullfillment by Amazon

Amazon Inc.; Cajamar; On-site; BRL 400,000 - 750,000; Full time

Job summary

Amazon Servicos de Varejo do Brasil Ltda. seeks an FBA FC Ops Manager to lead a dispersed team of Operations Managers across Brazilian Amazon Fulfillment Centers.

You will drive end-to-end operational excellence in Inbound, Outbound and Inventory, while translating data insights into actionable improvement plans. The role blends strategic program leadership with hands-on management, monitoring performance, escalating issues, and coordinating with S&OP, Program, Sales, Transportation and Legal to

Qualifications

• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Experience in program or project management.
• Experience in supply chain.

Responsibilities

• Operations–Business Integration: liaise between FC Operations and FBA Business teams to translate realities into actionable plans.
• Process Improvement & Optimization: map workflows in Inbound, Outbound and Inventory Management and drive cross-team changes.
• AI-Driven Process Innovation: identify opportunities to leverage AI and automation for faster decisions.
• Metrics Ownership & Performance Management: own the FBA Ops metrics framework and reporting cadence.
• Impact Quantification & Business Case Development: size opportunities and build cases for roadmaps.
• Stakeholder Influence & Product Partnership: influence product roadmaps with operational insights.
• Seller Experience Enhancement: improve seller-facing outcomes via process improvements.
• Escalation & Trade-off Management: anticipate bottlenecks and balance business needs with constraints.

Skills

Data-driven improvements

Program strategy

End-to-end delivery

Senior leadership communication

Program management

Supply chain

Education

Master's degree or MBA in business or related field

Job description

Description

This FBA FC Ops Manager leads a team of FBA Operations Managers distributed across Amazon Fulfillment Centers in Brazil. The role serves as the critical bridge between FC Operations and FBA Business teams, driving end-to-end operational excellence across Inbound, Outbound, and Inventory Management. The position combines strategic program leadership — identifying systemic opportunities, designing cross-functional process improvements, and building business cases — with hands‑on operational management, including daily performance monitoring, escalation management, and stakeholder coordination across Operations, S&OP, Program, Sales, Transportation, Network Losses, and Legal. The ideal candidate is both analytically rigorous and operationally resourceful, capable of translating data insights into tangible process changes that improve Seller Experience and operational efficiency at scale. A strong background in both FC Operations and Project/Program Management is essential — this role demands someone who can fluently navigate operational and business environments, speaking the language of FC floor realities and strategic business priorities with equal credibility.

Key job responsibilities

• Operations–Business Integration — Serve as the primary liaison between FC Operations and FBA Business teams (Program, Sales, S&OP), ensuring operational realities inform business decisions and business priorities translate into actionable operational plans. This requires the ability to navigate both environments seamlessly — translating FC floor‑level constraints into business‑language trade‑offs, and business priorities into executable operational plans.
• Process Improvement & Optimization — Map existing Inbound, Outbound, and Inventory Management workflows; identify gaps, pain points, and efficiency opportunities; design and implement cross‑team process improvements with measurable impact.
• AI-Driven Process Innovation — Identify opportunities to leverage artificial intelligence, machine learning, and automation tools to accelerate process improvements, enhance decision‑making, and unlock operational efficiencies. Proactively explore use cases where AI can reduce manual effort, improve forecasting accuracy, or surface insights from large‑scale operational data, and champion adoption across the team and stakeholders.
• Metrics Ownership & Performance Management — Build, own, and continuously refine the FBA Ops metrics framework and reporting cadence; monitor key performance indicators, distinguish isolated incidents from structural issues through deep‑dive analysis, and drive data‑informed corrective actions.
• Impact Quantification & Business Case Development — Size the impact and potential of identified opportunities and pain points, making them tangible through data‑backed analysis; develop business cases to support Product Roadmap prioritization for both Latam and Global teams.
• Stakeholder Influence & Product Partnership — Influence Product teams on roadmap prioritization by translating operational insights into compelling product requirements; propose programmatic solutions and initiatives that address root causes rather than symptoms.
• Seller Experience Enhancement — Champion creative solutions that directly improve the Seller Experience, connecting operational improvements to seller‑facing outcomes.
• Escalation & Trade‑off Management — Anticipate bottlenecks, provide proactive escalation management, and make sound trade‑offs balancing business needs against technical and operational constraints.

Basic Qualifications

• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience in program or project management
• Experience in supply chain

Preferred Qualifications

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Experience in process improvement

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - Amazon Servicos de Varejo do Brasil Ltda.

Job ID: A10578638