Area Manager, Sub Same Day Operations

Amazon Inc.; Osasco; On-site; BRL 180,000 - 300,000; Full time

Job summary

Amazon Logistica do Brasil in the São Paulo metro region is seeking an Operations Area Manager to lead frontline teams across inbound, processing, sortation, or dispatch, prioritizing safety, quality, and productivity to ensure fast delivery across multiple dispatch cycles.

You will manage 15-50+ associates, drive throughput, monitor defects, coach staff, and coordinate with the Site Leader in daily stand-ups and handoffs, applying Lean practices to improve operations.

Qualifications

• Bachelor's degree or equivalent.
• Experience in people management.
• Willingness to work in flexible shifts including weekends/nights/holidays.

Responsibilities

• Directly manage a team of 15-50+ associates; own daily scheduling, labor allocation, and attendance management.
• Drive area-level throughput targets and balance flow to optimize throughput per hour.
• Monitor and reduce defects; conduct standard work audits and address root causes of issues.
• Provide real-time updates to Site Leader and escalate labor gaps or equipment issues.
• Track real-time KPIs and contribute to daily/weekly performance reviews.

Skills

People management

Lean techniques

Performance metrics

Education

Bachelor's degree or equivalent

Job description

Description

We are seeking a hands-on and results-driven Operations Area Manager to lead a functional area within one of our Sub Same Day (SSD) fulfillment nodes in the São Paulo metro region. This role is responsible for managing frontline associates and process assistants across one or more operational areas — including inbound, processing, sortation, or dispatch — ensuring fast delivery promises across multiple daily dispatch cycles. The Area Manager will directly own safety, quality, productivity, and associate engagement for their area, executing with speed and precision in a time-critical environment.

Key job responsibilities

• People Leadership: Directly manage a team of 15-50+ associates; own daily scheduling, labor allocation, real-time headcount adjustments, coaching, performance feedback, and attendance management
• Productivity & Throughput: Drive area-level throughput targets (bags/minute, units/hour), manage real-time labor moves to balance flow, minimize idle time, and achieve TPH (throughput per hour) and pack station utilization goals
• Quality Execution: Monitor and reduce area-level defects including mis-sorts, mis-scans, and package handling errors; execute standard work audits and upscale systemic quality issues with root cause data
• Communication & Escalation: Provide real-time shift updates to Site Leader, escalate labor gaps, flow imbalances, and equipment issues promptly; participate in daily stand-ups and shift handoff reviews
• Metrics Ownership: Track and act on real-time area KPIs (throughput, labor utilization, defect rates, cycle readiness); contribute to daily performance narratives and weekly operational reviews

Basic Qualifications

• Bachelor's degree or equivalent
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience in people management

Preferred Qualifications

• Experience with performance metrics and process improvement and Lean techniques

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - Amazon Logistica do Brasil

Job ID: A10584465