Area Manager, Sub Same Day Operations

Amazon; São Paulo; Presencial; BRL 180 000 - 240 000; Tempo integral

Resumo da oferta

Amazon Servicos de Varejo do Brasil Ltda. - C41 in São Paulo seeks an Operations Area Manager to lead a frontline team and ensure safety, quality and productivity in a fast-paced, time-critical environment.

You will manage 15-50+ associates across inbound, processing, sortation or dispatch, drive real-time staffing, and own area KPIs while partnering with the Site Leader to meet tight SLA requirements. This role requires flexible hours, hands-on leadership, and data-driven problem solving to

Qualificações

• Bachelor's degree required.
• Experience in managing teams.
• Experience in logistics.
• Experience in fast-paced operations environment.
• Business English skills (verbal and written).
• Ability to work a flexible schedule including nights, weekends, holidays.

Responsabilidades

• People Leadership: Directly manage a team of 15-50+ associates; own daily scheduling, labor allocation, real-time headcount adjustments, coaching, performance feedback, and attendance management.
• Productivity & Throughput: Drive area-level throughput targets (bags/minute, units/hour); manage real-time labor moves to balance flow; minimize idle time; achieve KPIs and pack station utilization.
• Quality Execution: Monitor and reduce area-level defects including mis-sorts, mis-scans, and package handling errors; perform standard work audits; escalate systemic issues with root-cause data.
• Communication & Escalation: Provide real-time shift updates to Site Leader; elevate labor gaps and equipment issues; participate in stand-ups and handoff reviews.
• Metrics Ownership: Track real-time area KPIs; contribute to daily performance narratives and weekly operational reviews.

Conhecimentos

People Leadership

Experience in logistics

Experience in managing teams

Lean techniques

Formação académica

Bachelor's degree

Ferramentas

Lean techniques

Descrição da oferta de emprego

Description

We are seeking a hands‑on and results‑driven Operations Area Manager to lead a functional area within one of our Sub Same Day (SSD) fulfillment nodes in the São Paulo metro region. This role is responsible for managing frontline associates and process assistants across one or more operational areas — including inbound, processing, sortation, or dispatch — ensuring fast delivery promises across multiple daily dispatch cycles. The Area Manager will directly own safety, quality, productivity, and associate engagement for their area, executing with speed and precision in a time‑critical environment.

Key job responsibilities

• People Leadership: Directly manage a team of 15-50+ associates; own daily scheduling, labor allocation, real‑time headcount adjustments, coaching, performance feedback, and attendance management
• Productivity & Throughput: Drive area‑level throughput targets (bags/minute, units/hour), manage real‑time labor moves to balance flow, minimize idle time, and achieve TPH (throughput per hour) and pack station utilization goals
• Quality Execution: Monitor and reduce area‑level defects including mis‑sorts, mis‑scans, and package handling errors; execute standard work audits and elevate systemic quality issues with root cause data
• Communication & Escalation: Provide real‑time shift updates to Site Leader, elevate labor gaps, flow imbalances, and equipment issues promptly; participate in daily stand‑ups and shift handoff reviews
• Metrics Ownership: Track and act on real‑time area KPIs (throughput, labor utilization, defect rates, cycle readiness); contribute to daily performance narratives and weekly operational reviews

Basic Qualifications

• Bachelor's degree
• Experience in managing teams
• Experience in logistics

Preferred Qualifications

• Experience working in a fast‑paced, rapidly changing operations environment
• Experience in Business English skills, both verbal and written
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience with performance metrics and process improvement and Lean techniques
• Proven track record of delivering results in ambiguous, high‑volume environments with tight SLA requirements

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

Amazon Servicos de Varejo do Brasil Ltda. - C41