Operations Leader, BR Operations Team

Amazon; São Paulo; Híbrido; BRL 300 000 - 520 000; Tempo integral

Resumo da oferta

Amazon Servicos de Varejo do Brasil Ltda. is seeking an Operations Leader to own and scale the Dark Store network across Brazil, building scalable processes from the ground up and supporting rapid Quick Commerce expansion.

You will lead end-to-end operations, manage inbound/outbound, drive continuous improvement, and partner with Supply Chain, Transportation, Technology, and Category teams to deliver fast, accurate deliveries.

Qualificações

• Bachelor's degree or equivalent is required.
• Experience designing processes to maximize efficiency.
• Experience in analyzing data to drive decisions.
• Experience managing teams.
• Strong communication/presentation skills in Portuguese and English.

Responsabilidades

• Own daily end-to-end operations across inbound, outbound, and inventory management.
• Oversee receiving workflows and vendor compliance; reconcile inventory on arrival.
• Lead picking, packing, and dispatch to meet speed SLAs while ensuring accuracy and quality.
• Implement stock quality controls: cycle counts, expiration management, shrinkage reduction.
• Define and refine SOPs for network-wide expansion across Brazil.
• Build scalable operational frameworks for new Dark Store locations.

Conhecimentos

Bachelor's degree or equivalent

Process design

Data-driven decisions

Team management

Portuguese & English communication

Formação académica

Bachelor's degree or equivalent

Ferramentas

WMS / WCS

Descrição da oferta de emprego

Description

We are looking for a results-driven Operations Leader to own and scale Amazon's Dark Store network in Brazil. This role is critical to building the operational foundation that will support the rapid expansion of our Quick Commerce footprint across the country. The ideal candidate combines hands-on operational excellence with a strategic mindset to design scalable processes from the ground up.

Key job responsibilities

• End-to-end operations leadership: Own daily operations, ensuring execution across all operational processes and driving continuous improvement initiatives.
• Inbound management: Oversee receiving workflows, ensuring accuracy in product intake, vendor compliance, and inventory reconciliation upon arrival.
• Outbound management: Lead picking, packing, and dispatch processes to meet delivery speed SLAs while maintaining order accuracy and quality standards.
• Inventory quality & accuracy: Implement and monitor stock quality controls — including cycle counts, expiration management, damage prevention, and shrinkage reduction — to guarantee inventory accuracy at all times.
• Process design & standardization: Define, document, and continuously refine Standard Operating Procedures (SOPs) that will serve as the operational blueprint for network-wide expansion across Brazil.
• Scalability & expansion readiness: Build repeatable, scalable operational frameworks designed to be deployed in new Dark Store locations with minimal ramp-up time, directly enabling Amazon Brasil's network growth strategy.
• Continuous improvement: Identify inefficiencies, implement Kaizen-driven improvements, and leverage data to optimize throughput, reduce defects, and improve cost-per-unit metrics.
• Cross-functional collaboration: Partner with Supply Chain, Transportation, Technology, and Category teams to ensure seamless integration between upstream/downstream operations and the Dark Store.

A day in the life

You start your morning reviewing overnight performance metrics — order volume, cancellation rates, delivery times, and inventory accuracy — identifying any gaps before the team hits the floor. By mid-morning, you're walking the Dark Store, observing inbound receiving in action, coaching associates on stow accuracy, and troubleshooting bottlenecks in the pick-and-pack flow. After lunch, you're deep in data: analyzing defect trends, running root-cause sessions on quality misses, and refining SOPs that will be replicated across future sites. You close the day in cross-functional syncs with Supply Chain and Transportation, aligning on replenishment cadence and last-mile handoff improvements. No two days look the same, but every day you're building the operational playbook that will power Amazon Brazil's expansion.

Basic Qualifications

• Bachelor's degree or equivalent
• Experience designing processes to maximize efficiency
• Experience in analyzing data to drive decisions
• Experience managing teams
• Experience in communication and presentation skills, both written and verbal in Portuguese & English

Preferred Qualifications

• Knowledge of Warehouse Management System Software including Warehouse control systems
• Experience in business process improvement, Lean or Six Sigma
• Experience launching new operational sites or expanding fulfillment networks

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

Amazon Servicos de Varejo do Brasil Ltda.

Job ID: A10532313