Sr. Customer Success Manager

Smartly.io; São Paulo; On-site; BRL 180,000 - 300,000; Full time

Benefits offered by this job

Hybrid workplace

Healthcare packages

Equity options

Career development opportunities

Job summary

Smartly is seeking a Senior Customer Success Manager who speaks Portuguese to own and grow relationships with customers across Brazil. You’ll combine relationship management, digital advertising know-how, and commercial thinking to drive value from the Smartly platform.

You will advise on strategy, scale campaigns, and identify opportunities for growth while collaborating with product and other teams to improve our offering and customer experience.

Qualifications

• Experience managing and developing B2B customer relationships in SaaS or advertising tech.
• Consultative approach with ability to translate business challenges into practical solutions.
• Strong communication and relationship-building skills in English and Portuguese.
• Commercial awareness and ability to identify growth opportunities and product adoption.
• Interest in digital advertising and Smartly’s products and ecosystem.
• Willingness to travel for customer meetings and events.

Responsibilities

• Manage and develop a portfolio of customer accounts, building trusted relationships.
• Advise customers on digital advertising strategies to address performance and adoption challenges.
• Identify opportunities to expand product adoption and grow customer relationships.
• Build knowledge of the Smartly platform and advertising ecosystem to provide guidance.
• Lead product trials and support customers through adoption and workflow improvements.
• Collaborate with Customer Success, Product, and other teams to share insights and feedback.
• Develop industry and market understanding to provide relevant recommendations.

Skills

SaaS

Digital advertising

Portuguese

English communications

Consultative approach

Relationship management

Travel readiness

Job description

Senior Customer Success Manager (Portuguese Speaking)

PLEASE SUBMIT YOUR APPLICATION/RESUME IN ENGLISH

As a Senior Customer Success Manager at Smartly, you’ll own and grow relationships with customers across the region, helping them get more value from their digital advertising and the Smartly platform. You’ll combine customer relationship management, digital advertising expertise, and commercial thinking to solve challenges, improve campaign outcomes, and identify opportunities for growth. Working closely with customers and teams across Smartly, you’ll also bring customer feedback into the business to help us continuously improve our products and customer experience.

What You Will Do

• Manage and develop a portfolio of customer accounts, building trusted relationships through regular communication and a strong understanding of their business and advertising goals.
• Advise customers on their digital advertising strategies, helping them address challenges related to campaign performance, budget scaling, operational efficiency, and platform adoption.
• Identify opportunities to grow customer relationships by expanding product adoption and connecting Smartly’s solutions to customers’ evolving business needs.
• Build strong knowledge of the Smartly platform and the digital advertising ecosystem so you can confidently solve customer challenges and provide practical, consultative guidance.
• Scope and lead product trials and support customers through adoption, helping them understand how Smartly can improve their advertising workflows and outcomes.
• Collaborate with Customer Success, Product, and other teams across Smartly to share customer insights, resolve challenges, and maintain a strong feedback loop.
• Develop an understanding of the industries and markets your customers operate in, using those insights to provide relevant recommendations and strengthen long-term partnerships.

What We Are Looking For

• Experience managing and developing B2B customer relationships, ideally within SaaS, digital advertising, marketing technology, or an agency environment.
• A consultative approach to customer success, with the ability to understand business challenges and translate them into practical solutions.
• Strong communication and relationship-building skills, including the ability to explain complex concepts clearly to different audiences.
• Commercial awareness and the ability to identify opportunities to grow customer relationships and product adoption.
• An interest in digital advertising and technology, with the curiosity to build deep knowledge of Smartly’s products and the wider advertising ecosystem.
• Professional spoken and written English and fluency in Portuguese.
• Willingness to travel for customer meetings, conferences, and industry events when needed.

What We Offer You

At Smartly, we offer a place where you can advance your career. Here, you'll find:

An Inclusive Global Culture: Join a team of over 750 Smartlies, representing more than 60 nationalities across 24 locations in 13 countries. We cultivate a culture built on trust, transparency, and open feedback, where diverse perspectives are valued and encouraged.

Global Impact: Contribute to a company making a global impact, directly influencing our customers' success and business growth.

Focus on Wellbeing: We prioritize your health with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave.

Comprehensive Rewards: Benefit from equity options, performance-based rewards, competitive compensation, and career development opportunities.

Flexible Hybrid Workplace: Experience a hybrid work model, balancing office collaboration with remote work, and the option to work abroad for up to 30 days annually.

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About Smartly

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.

Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.

Visit Smartly to learn more.
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