Solutions Consultant (Sales Engineer/Pre-sales)

RELX; São Paulo; Híbrido; BRL 90.000 - 120.000; Tempo integral

Resumo da oferta

Uma empresa líder na prevenção de fraudes está em busca de um Consultor de Soluções para atuar na gestão de riscos e na detecção de fraudes. O profissional será responsável por colaborar com equipes de vendas e clientes para entender necessidades técnicas, demonstrar soluções e garantir que propostas atendam às exigências do cliente. Oferecemos um ambiente híbrido e oportunidades de desenvolvimento profissional em um setor em crescimento.

Qualificações

• Experiência em cibersegurança e arquiteturas empresariais.
• Fluente em inglês e português, desejável espanhol.
• Compreensão profunda de metodologias de autenticação.

Responsabilidades

• Fornecer suporte e consultoria em sistemas de prevenção de fraudes.
• Realizar demonstrações de produtos para clientes potenciais.
• Coordenar a documentação e o plano do projeto.

Conhecimentos

Detecção de fraudes

Gestão de riscos

Comunicação

Análise de dados

Resolução de problemas

Formação académica

Certificações em prevenção de fraudes ou gestão de riscos

Descrição da oferta de emprego

Are you ready to drive impactful solutions in fraud prevention and risk management?

Do you have experience in fraud detection and prevention, and want to shape pre-sales strategies?

The main responsibility of the Solutions Consultant is to support sales efforts by collaborating with the client, account manager, and sales representative to assess the technical needs and solution design fit, developing scoping documents and operational workflows while showing our solutions' value to prospects/customers. This professional supports sales productivity and deal flow by assisting sales in securing a deal in complex and multidisciplinary environments. Collaborates with sales, product management, operations, and engineering to ensure proposed deals include solutions that accurately address customer needs and exceed the requirements of the decision/business-makers.

Responsibilities

• Using your understanding of fraud detection and risk management, provide advice and support to clients on fraud prevention systems, processes, and regulations.
• Provide product demonstrations to potential customers, highlighting fraud detection and prevention capabilities.
• Conduct workshops to gather and analyze client requirements, recommending fraud prevention solutions.
• Proactively scope and document the technical solution and project plan required to address prospective customer requirements in fraud prevention.
• Coordinate with services delivery teams to ensure the scoped solution is staffed and implemented according to the expectations set with the customer.
• Secure commitments from the customer’s technical staff to ensure the deal meets the technical requirements to close.
• Understand profit and loss analysis in multiple markets and industries, making sound business decisions by developing ROI models and analysis based on this data.
• Business case development: responsible for compiling or developing all sections of a business case, which may include customer objectives, input data summary, data quality summary, process and performance tables (including how the process compares to industry standards), financial analysis, and conclusions/next steps.
• Interact regularly with customers (both internal and external) to provide thought leadership, business expertise, and guidance related to fraud prevention solutions.
• Contribute to the development of sales presentations, proposals, and other client-facing materials by providing frequent market/customer feedback to vertical and product representatives.
• Maintain a current understanding of competitor offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages over that offered by its competitors.
• Contribute to Thought Leadership in the form of blogs, articles, white papers.
  
  

Requirements

• Experience in cyber security and enterprise architectures. Understanding of authentication, fraud, ATO, CNP is a plus.
• Risk management/credit policy experience
• Fluent in English and Portuguese (Spanish would be desirable too, but not mandatory)
• Deep understanding of the OSI model, especially as it pertains to HTTP, TCP, and SSL.
• Deep understanding of authentication methodologies: 2FA/MFA, biometrics, and risk-based authentication.
• General understanding of security frameworks.
• Outstanding oral and written communication skills; effectively communicate technical concepts to both technical and non-technical audiences; experience in preparing clear, concise business case documentation
• Strong presentation skills and required to create custom market facing presentations. Highly proficient analytical and problem solving skills to understand the problem/issue that the customer needs to have solved - involving in depth research, asking correct probing questions, drawing valid conclusions and identifying risks.
• Work with the salesperson in a team environment acting as the strategist/quarterback: Absorb pre-meeting background, and tailor meeting content appropriately.
• Determine what the client is really asking for in a sales or technical presentation and then answer credibly and concisely.
• Engineering/Development (back-end and or mobile) experience is a plus.
• Travel at least 25%
  
  

Preferred Qualifications

• Certifications related to fraud prevention or risk management (e.g., CFE – Certified Fraud Examiner, etc.).
• Experience conducting fraud risk reviews, identifying red flags, and utilizing additional external sources for fraud detection.
• Familiarity with technologies and tools used to track and prevent fraud activities.
• Experience working with orchestration platforms for fraud prevention.
• Knowledge of relevant standards and regulations for fraud risk management.
  
  

Location: São Paulo, Brazil

This role offers a hybrid work arrangement, with one day per week in the office.

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