Presales Engineer

SHIELD; São Paulo; Presencial; BRL 60.000 - 100.000; Tempo integral

Resumo da oferta

SHIELD, a leading device-first fraud intelligence platform, is looking for a Presales Engineer in São Paulo. In this role, you will leverage your technical expertise to support client relationships and implementation of our solutions, ensuring clients receive high-quality service tailored to their business needs.

Qualificações

• Minimum 3 years of experience in B2B enterprise Software/SaaS.
• Strong knowledge in web technologies including HTTP, JavaScript and SQL.
• Excellent communication skills for both technical and business audiences.

Responsabilidades

• Maintain and strengthen client relationships as a trusted advisor.
• Support clients with the implementation of solutions.
• Collaborate with the Sales Team to develop presentations for prospects.

Conhecimentos

Technical Account Management

Sales Engineering

Communication

Customer Focus

Problem Solving

Formação académica

Bachelor's degree in Computer Science

Ferramentas

HTTP

JavaScript

RESTful APIs

JSON

OAuth

SQL

Descrição da oferta de emprego

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SHIELD is a device-first fraud intelligence platform that helps digital businesses worldwide eliminate fake accounts and stop all fraudulent activity.

Powered by SHIELD AI, we identify the root of fraud with the global standard for device identification (SHIELD Device ID) and actionable fraud intelligence, empowering businesses to stay ahead of new and unknown fraud threats.

We are trusted by global unicorns like inDrive, Alibaba, Swiggy, Meesho, TrueMoney, and more. With offices in LA, London, Jakarta, Bengaluru, Beijing, and Singapore, we are rapidly achieving our mission - eliminating unfairness to enable trust for the world.

Responsibilities

As a Presales Engineer, you will be the expert in our solutions and a trusted advisor to our clients. You will be responsible for maintaining and strengthening client relationships, as well as supporting clients through the implementation of SHIELD's solutions. You will work closely with the team to provide high quality service and support, such as technical consultation and quick troubleshooting.

• Partner with the Sales Team to introduce SHIELD's products and solutions to prospects
• Develop an understanding of the prospect's needs and design high-quality presentations that meet their requirements
• Author comprehensive business and technical collateral
• Provide support to the Partner ecosystems in creating a best fit solution for prospects / customers
• Prepare and deliver product demonstrations emphasizing on the key values of SHIELD's solution to prospects
• Understand the technical environment, technology landscape, business requirements and evaluation scope
• Be the trusted tech advisor for customers, partners and other teams

SHIELD is a device-first fraud intelligence platform that helps digital businesses worldwide eliminate fake accounts and stop all fraudulent activity.

Powered by SHIELD AI, we identify the root of fraud with the global standard for device identification (SHIELD Device ID) and actionable fraud intelligence, empowering businesses to stay ahead of new and unknown fraud threats.

We are trusted by global unicorns like inDrive, Alibaba, Swiggy, Meesho, TrueMoney, and more. With offices in LA, London, Jakarta, Bengaluru, Beijing, and Singapore, we are rapidly achieving our mission - eliminating unfairness to enable trust for the world.

Responsibilities

As a Presales Engineer, you will be the expert in our solutions and a trusted advisor to our clients. You will be responsible for maintaining and strengthening client relationships, as well as supporting clients through the implementation of SHIELD's solutions. You will work closely with the team to provide high quality service and support, such as technical consultation and quick troubleshooting.

• Partner with the Sales Team to introduce SHIELD's products and solutions to prospects
• Develop an understanding of the prospect's needs and design high-quality presentations that meet their requirements
• Author comprehensive business and technical collateral
• Provide support to the Partner ecosystems in creating a best fit solution for prospects / customers
• Prepare and deliver product demonstrations emphasizing on the key values of SHIELD's solution to prospects
• Understand the technical environment, technology landscape, business requirements and evaluation scope
• Be the trusted tech advisor for customers, partners and other teams

Requirements

• Minimum Bachelor's degree in Computer Science, Computer Engineering or related field
• Minimum 3 years of Technical Account Management, Sales engineering or Support engineering experience in the B2B enterprise Software / SaaS / payments industry
• Good knowledge in HTTP, JavaScript, RESTful APIs, JSON, OAuth and SQL
• Strong customer focus with an ability to manage multiple priorities and perform in a fast-paced work environment
• Excellent written and verbal communication skills to effectively communicate and present technical concepts to both technical and business audience

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Non-profit Organizations and Primary and Secondary Education

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