Software Support Intern

Elekta AB; São Paulo; Presencial; BRL 45 000 - 75 000; Tempo integral

Resumo da oferta

Elekta is seeking an IT support-focused professional in São Paulo to assist customers, field engineers and distributors by remote service, phone, email, and WebEx. The role emphasizes reliability and adherence to Elekta procedures while supporting customer closings and software updates.

The ideal candidate studies Information Technology, demonstrates strong English, and has knowledge of Windows Server/Active Directory to support OIS and TPS software upgrades and maintenance.

Qualificações

• Pursuing or holding an IT-related degree or training.
• English proficiency is required; basic Spanish is a plus.
• Familiarity with Windows Server or AD is advantageous.

Responsabilidades

• Provide remote and on-site support to customers, field engineers, and distributors.
• Resolve incidents ensuring SLA adherence and accurate information in CLM.
• Follow Elekta procedures and ensure software knowledge (OIS/TPS) is up-to-date.
• Assist with planning, upgrades, and software FCOs when available.

Conhecimentos

IT studies

English

Spanish (desirable)

Formação académica

Information Technology studies

Ferramentas

Windows Server / Active Directory

Descrição da oferta de emprego

Elekta is shaping the standard of care, together with healthcare providers, by developing precision radiation medicine that brings advanced radiotherapy into routine clinical practice. Our solutions support consistent, efficient and personalized care, addressing evolving patient needs. Through adaptive radiotherapy, precision treatment delivery and integrated workflows, Elekta supports care teams across a range of clinical settings. Each year more than 2 million patients are treated using Elekta solutions across over 130 countries. Elekta is headquartered in Stockholm, Sweden, with over 4,000 employees and offices in more than 40 countries. The company is listed on Nasdaq Stockholm. For more information, visit elekta.com.

DESCRIPTION

To provide support to the customer/field engineer/distributors, to fulfill the offered SLA, reliability of the information and to assure the customer's satisfaction; to assure the fulfillment of the Elekta procedures and requirements by the customer, according to the technical guidelines of the headquarters; support to management software (OIS) and planning systems; perform upgrades and updates of Elekta systems.

RESPONSIBILITIES

• Complete training applicable and keep himself updated with the new versions of the Elekta products
• To provide support to the customers, giving solutions with remote service, service by telephone, e-mail, WebEx or IntelliMax
• To follow the Elekta work policies
• To use the PPEs provided by the company, whenever necessary
• To keep 100% of the calls duly updated in CLM and not later than 2 business days after the performance of the activity
• To assure the reliability of the information provided to the customers
• Be focused and demonstrate the technical knowledge to support the customers/field engineers/distributors in the problem solution
• To be able to attend calls with low complexity without support
• Basic knowledge about the software for patient management (OIS), planning (TPS), according to the standards established by Elekta Support the customers to upgrades and update TPS
• To plan and execute the software FCOs, in order to be applied to the customers, whenever available
• To achieve minimum overdue level

AUTHORITIES

To make contact with the factory support, whenever there is a need of international support Make contact with customers and distributors

RELEVANT KNOWLEDGE, SKILLS AND COMPETENCIES

• Studying in Information Technology or related areas; flexibility and assertive communication; good interpersonal relationship; discipline with deadline, schedules and documentation; teamwork, advanced level in English and desirable Spanish.
• Desired skill in Microsoft Windows Server / Domain.

About Elekta

As a leader in precision radiation therapy, Elekta is committed to ensuring every patient has access to the best cancer care possible. We openly collaborate with customers to advance sustainable, outcome-driven and cost-efficient solutions to meet evolving patient needs, improve lives and bring hope to everyone dealing with cancer. To us, it's personal, and our global team of 4,700 employees combine passion, science, and imagination to profoundly change cancer care. We don’t just build technology, we build hope. Elekta is headquartered in Stockholm, Sweden, with offices in more than 120 countries and listed on Nasdaq Stockholm.

For more information, visit elekta.com or follow us on LinkedIn, Glassdoor, Twitter, Facebook, Instagram and YouTube.