Remote Service Engineer

Philips; Blumenau; Híbrido; BRL 60 000 - 95 000; Tempo integral

Resumo da oferta

Philips is seeking a Remote Service Engineer to provide expert technical support for IntelliSpace Cardiovascular software. You will diagnose and resolve issues affecting cardiology imaging systems, ensuring quick restoration of operations for healthcare providers.

Key responsibilities include handling escalations, collaborating with engineering, and documenting troubleshooting steps. A bachelor’s degree and healthcare informatics experience are preferred for this role.

Qualificações

• Bachelor's degree or equivalent in a technical field.
• Experience providing technical support for healthcare informatics, Radiology, or Cardiology imaging systems.
• Strong troubleshooting and documentation skills; ability to work independently with limited supervision.

Responsabilidades

• Provide technical phone support to end-users and administrators of IntelliSpace Cardiovascular.
• Troubleshoot Windows OS, hardware, network, and connectivity issues in customer environments.
• Own and drive resolution of critical incidents, downtimes, and escalations with thorough documentation.
• Collaborate with cross-functional teams and engineers for timely escalations and handoffs.
• Follow established support procedures and apply independent judgment to complex problems.

Conhecimentos

Windows OS troubleshooting

TCP/IP networking

Customer service

Technical documentation

Formação académica

Bachelor's degree in a relevant field

Ferramentas

IntelliSpace Cardiovascular

Descrição da oferta de emprego

Job Description

Remote Support Engineer - Cardiology Informatics

Help healthcare providers maintain uninterrupted access to critical cardiology imaging systems by delivering expert technical support for Philips' Intellispace Cardiovascular Software, ensuring system stability, rapid issue resolution, and exceptional customer outcomes.

Job Title

Remote Service Engineer

Job Description

Remote Support Engineer - Cardiology Informatics

Help healthcare providers maintain uninterrupted access to critical cardiology imaging systems by delivering expert technical support for Philips' Intellispace Cardiovascular Software, ensuring system stability, rapid issue resolution, and exceptional customer outcomes.

Your Role

• Provide technical phone support to end-users and administrators of Philips' Intellispace Cardiovascular Software, helping customers resolve system issues and restore operations quickly.
• Troubleshoot application, Windows operating system, hardware, network, and connectivity issues, including diagnosing Transmission Control Protocol/Internet Protocol (TCP/IP) and general networking problems within customer environments.
• Own and drive resolution of critical customer incidents, system downtimes, and escalations while ensuring accurate documentation of troubleshooting activities and corrective actions.
• Collaborate closely with cross-functional support teams and engineering resources, providing timely escalations and ensuring seamless handoffs for high-priority customer issues.
• Follow established support procedures and work instructions while exercising independent judgment to solve complex technical challenges with minimal supervision.

You're The Right Fit If

• Experienced providing technical support for healthcare informatics, Radiology, or Cardiology imaging systems in an individual contributor capacity.
• Your skills include troubleshooting Windows operating systems, hardware, TCP/IP networking, remote system connectivity, and technical issue resolution in customer environments. Experience supporting Cardiology or Radiology PACS solutions is required. Experience with Philips IntelliSpace Cardiovasular is highly preferred.
• You have a Bachelor's degree or equivalent combination of education and experience of relevant technical support experience.
• You're a proactive problem solver with strong customer service and documentation skills, capable of working independently, managing critical escalations, and communicating effectively with both technical and non-technical stakeholders.
• Bonus: Experience supporting enterprise healthcare informatics platforms, clinical imaging workflows, or mission-critical healthcare applications where uptime and service level commitments are essential.

How We Work Together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.

About Philips

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