SMB Customer Success Engineer

Tractian Technologies Inc; São Paulo; Presencial; BRL 60.000 - 100.000; Tempo integral

Resumo da oferta

Uma empresa inovadora está à procura de um Engenheiro de Sucesso do Cliente para ajudar pequenas e médias indústrias a otimizar seus processos de manutenção. Nesta função, você será o ponto de contato principal, garantindo que os clientes aproveitem ao máximo as soluções da empresa. Você terá a oportunidade de trabalhar diretamente com clientes de grandes empresas, como Hyundai e Unilever, e impactar diretamente sua eficiência operacional. Se você é apaixonado por tecnologia e deseja fazer a diferença no setor industrial, esta é a oportunidade perfeita para você.

Serviços

Salário competitivo e opções de ações

Cursos de inglês/espanhol totalmente financiados

30 dias de férias anuais pagas

Auxílio para educação e cursos

Viagem a qualquer lugar do mundo a cada 4 anos

Dia de folga na semana do aniversário

Até R$1.000/mês para alimentação e trabalho remoto

Plano de saúde com cobertura nacional

Seguro dental

Incentivo para atividades físicas

Qualificações

• 2+ anos de experiência em operações de manutenção ou produção.
• Conhecimento prático das dinâmicas de fábrica e processos de manutenção.

Responsabilidades

• Fornecer suporte prático aos clientes SMB durante a implementação.
• Treinar e orientar sobre técnicas de manutenção preditiva e preventiva.

Conhecimentos

Comunicação

Conhecimento em manutenção

Habilidade em CRM

Treinamento em manutenção preventiva

Formação académica

Bacharelado em Engenharia (Mecânica, Elétrica ou Produção)

Ferramentas

HubSpot

Sistemas CRM

Descrição da oferta de emprego

Why join us

TRACTIAN is transforming the industrial world by empowering frontline maintenance workers to achieve more. We’ve fused cutting-edge hardware with innovative software into one powerful platform, disrupting legacy systems and delivering smarter, faster solutions for our clients.

At TRACTIAN, you'll break boundaries, question convention, and collaborate with top talent to drive real change. As a part of our growth-stage startup, you’ll work alongside the founders, shaping the vision, products, and experiences that will define the future of industrial tech.

Customer at TRACTIAN

The Customer team is the driving factor behind lifetime value, retention and expansion at TRACTIAN. We focus on expanding inside existing customers, cross-selling to different products, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, Unilever, Suzano, PepsiCo, and others. Every member of our team directly affects the results of our clients. As part of this team, you will be in contact with clients to understand their needs and help create solutions to improve their maintenance processes.

What you'll do

As an SMB Customer Success Engineer, you will serve as the primary point of contact for small and medium industrial clients. Your role is to ensure their success by guiding them through TRACTIAN’s solutions, addressing their maintenance challenges, and driving operational excellence.

Responsibilities

1. Provide hands-on support to SMB clients, ensuring successful onboarding and implementation of TRACTIAN solutions.
2. Monitor client performance metrics and proactively engage to reduce downtime and improve maintenance strategies.
3. Deliver on-site training and guidance on predictive and preventive maintenance techniques.
4. Collaborate with client teams on the factory floor to identify and address key operational pain points.
5. Support up-sell and cross-sell opportunities by demonstrating the value of TRACTIAN solutions.

Requirements

1. Bachelor’s degree in Engineering (Mechanical, Electrical, or Production) or related field.
2. 2+ years of experience in maintenance, production, or industrial operations, ideally as a coordinator or supervisor.
3. Practical knowledge of factory floor dynamics and maintenance processes.
4. Strong communication skills with the ability to explain technical concepts to non-technical audiences.
5. Experience with tools like HubSpot and CRM systems is a plus.

Compensation:

1. Competitive salary and stock options.
2. Optional fully funded English / Spanish courses.
3. 30 days of paid annual leave.
4. Education and courses stipend.
5. Earn a trip anywhere in the world every 4 years.
6. Day off during the week of your birthday.
7. Up to R$1.000/mo for meals and remote work allowance.
8. Health plan with national coverage and without co-participation.
9. Dental Insurance: we help you with dental treatment for a better quality of life.
10. Gympass and Sports Incentive: R$300/mo extra if you practice activities.