SMB Account Executive - Service Cloud

Salesforce, Inc..; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading company in cloud-based customer service applications is looking for a sales expert to drive high-value deals with top Brazilian companies. You will own the full sales cycle, engage with executives, and collaborate across teams to enhance customer success using Service Cloud. This role requires a deep understanding of customer service platforms and consultative selling skills to navigate complex negotiations and build lasting relationships.

Qualificações

• Proven track record selling customer service and CX platforms.
• Experience with CCaaS platforms and telephony integrations.
• Skilled in managing complex deals with multiple stakeholders.

Responsabilidades

• Own the full sales cycle from prospecting to closing deals.
• Engage C-level executives in discussions about customer engagement.
• Collaborate with teams to showcase Service Cloud capabilities.

Conhecimentos

Sales Expertise

Consultative Selling

Excellent Communication

Strategic Thinking

Ferramentas

Salesforce Service Cloud

CCaaS

Zendesk

Oracle

ServiceNow

Descrição da oferta de emprego

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good– you’ve come to the right place.

Service Cloud (SC) is a cloud-based customer service application built on the Salesforce platform. SC enables businesses to improve customer service efficiency across channels by creating a single view of a customer's activity and using tools for field service, web chat, CTI and social customer service. SC enables customer service agents to work faster and more productively across customer service channels such as phone, email, web chat, and social media. This helps make customer service frictionless, helps businesses improve their customer satisfaction scores and reduces costs. We are seeking talented individuals with exceptional energy, leadership, and initiative to drive awareness for one of the fastest-growing applications.

What You’ll Do:

• Own the full sales cycle—prospecting, strategy, and closing high-value deals with top Brazilian companies.

• Act as a trusted advisor, guiding customers through complex service operations transformations.

• Engage C-level executives in meaningful conversations about modernizing service and omnichannel customer engagement with automation and AI.

• Collaborate with cross-functional teams to showcase the power of Service Cloud and the wider Salesforce ecosystem.

• Exceed sales targets while building lasting relationships that drive customer success.

What We’re Looking For:

• Sales Expertise - proven track record selling customer service and CX platforms, including CCaaS, digital engagement, and support automation solutions (e.g., Salesforce Service Cloud, Oracle, ServiceNow, Zendesk, among others).

• Deep understanding of Service Cloud, preferably Salesforce solution, with a strong knowledge of core features such as case management, AI-powered agent workspace, knowledge base, and service performance analytics.

• Proficient in omnichannel customer engagement, as well as the configuration and deployment of digital self-service experiences.

• Experience with CCaaS platforms and telephony integrations, leveraging native voice capabilities or AppExchange solutions to deliver seamless contact center operations.

• Consultative Selling: Identify customer challenges and opportunities related to service and CX, from digital engagement to automation.

• SMB Sales Experience – Skilled in managing complex deals with multiple stakeholders.

• Ability to manage complex negotiations, identify customer needs, and position solutions consultatively.

• Strategic Thinking – Ability to drive high-impact discussions on service, automation and omnichannel.

• Excellent Communication – Strong storytelling, negotiation, and closing skills.

• Industry Knowledge – Understanding of subscription models, B2B sales cycles, and service management trends.

• Bonus: Experience with Salesforce ecosystem solutions like Data Cloud or Marketing Cloud.