Site Reliability Engineer, Tech Lead

Loadsmart Inc; São Paulo; Remote; BRL 240,000 - 420,000; Full time

Benefits offered by this job

Competitive base salary

Equity package

PTO and sick days

Job summary

Loadsmart Inc is seeking an experienced SRE/Tech Lead to build and maintain our internal platform, driving reliability, safety, and cost balance across the engineering org. You will stay hands-on while guiding squads and collaborating with stakeholders to improve observability and CI/CD.

Location: Anywhere in Brazil – remote. We value curiosity, clarity, results, commitment, and teamwork and offer competitive pay, equity, and generous PTO.

Qualifications

• 1-3 years leading Reliability across multiple engineering squads.
• Over 5 years of experience in Cloud Computing, SRE/DevOps.
• Proven experience collaborating with internal stakeholders across multiple squads.
• Strong project management with ability to delegate and mentor.
• Proficient in English for collaboration in an international team.
• Detail-oriented with high initiative and self-motivation.
• Strong understanding of software engineering and how systems work under the hood.
• In-depth knowledge of modern networking and operating systems.
• Proficiency in AWS, cloud environments, containers, Kubernetes, Docker, and DevOps pipelines.
• Familiarity with Terraform, Ansible, or Chef for automation.

Responsibilities

• Collaborate with and support a tight-knit development team.
• Design, deploy, and operate Loadsmart's critical systems balancing reliability, cost, and agility.
• Drive reliability projects with engineering teams.
• Tackle challenging issues with a proactive, positive attitude and mentor others.
• Collect metrics and translate them into business impact.
• Perform troubleshooting and root-cause analysis of operations issues.
• Own platform SLAs and SLOs.
• Provide infrastructure support during off-hours as needed.
• Take ownership of software infrastructure projects.
• Engage in code and specification reviews to share feedback.
• Familiarity with AI agents and AI-assisted tooling is a plus.

Skills

Reliability leadership

Cloud computing

SRE/DevOps

Collaboration across squads

Project management

English communication

Detail-oriented

Software engineering fundamentals

Networking and OS knowledge

AWS / Kubernetes / Docker / DevOps

Automation tools (Terraform/Ansible/Ck

Tools

AWS

Kubernetes

Docker

Terraform

Ansible

Chef

PostgreSQL

Job description

ARE YOU INTERESTED IN JOINING AN INNOVATIVE LOGISTICS TECHNOLOGY COMPANY?

Loadsmart is a growth-stage technology company valued at over $1 billion (a true Tech Unicorn)!

We are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight by helping shippers, brokers, warehouses and carriers to move more with less.

With headquarters in Chicago and a globally distributed remote team, Loadsmart continues to attract top talent committed to driving meaningful change. We seek professionals who embody our core values: curiosity, clarity, results, commitment, and teamwork.

In the SRE, Tech Lead role you will build and maintain the company's internal platform, driving operational excellence and empowering the entire engineering team. You should have experience in analyzing, proposing, and implementing safer systems and processes. Collaborating closely with engineering squads across platform engineering, you will ensure our applications are both safe and reliable. As a hands-on leader, you will stay actively involved in technical work while collaborating closely with internal stakeholders and engineering squads across the organization to ensure our applications are both safe and reliable.

DEPARTMENT: Engineering

LOCATION: Anywhere in Brazil - Remote

WHAT YOU GET TO DO

• Collaborate with and support our creative, tight-knit development team.
• Design, deploy, and operate Loadsmart's critical systems while balancing reliability, cost, and agility.
• Play a key role in driving reliability projects with engineering teams.
• Utilize your intuitive problem-solving skills and contagious positive attitude to tackle challenging and exciting issues, inspiring those around you.
• Collect metrics and understand their business impact, encouraging the team to do the same.
• Perform troubleshooting and root-cause analysis of system operation issues.
• Be accountable for the platform's Service Level Agreements and Objectives.
• Provide infrastructure support during off-hours as needed
• Take ownership of software infrastructure projects
• Seek, give, and receive constructive feedback through code and specification reviews.
• Familiarity with AI agents and agentic workflows, applying AI across the SDLC (AI-assisted coding), LLMs, MCP servers/gateways, and how emerging AI tooling can improve reliability and operations is a plus.

REQUIRED QUALIFICATIONS

• 1-3 years leading Reliability Work across multiple engineering squads
• Over 5 years of experience in Cloud Computing, SRE/DevOps
• Proven experience collaborating with internal stakeholders across multiple engineering squads
• Strong project management skills with a demonstrated ability to delegate and mentor team members
• Proficient in English communication (both written and spoken) to collaborate in an international team with native and non-native English speakers
• Detail-oriented with high initiative and self-motivation
• Strong understanding of software engineering principles and how systems work under the hood
• In-depth knowledge of modern networking and operating systems
• Proficiency in AWS, cloud environments, containers, Kubernetes, Docker, and DevOps engineering, including managing tests and CI/CD pipelines
• Familiarity with automation tools and provisioners like Terraform, Ansible, or Chef
• Solid troubleshooting and system engineering experience in UNIX/Linux production environments
• Experience with monitoring, alerting, and incident management
• Proficiency in automating tasks with scripting languages like Python, Bash, etc
• Experience or exposure to PostgreSQL and DBA responsibilities is a plus
• Fluent in English (both written and spoken); comfortable interacting with native English speakers daily.

WORKING AT LOADSMART

• Competitive base salaries - we believe in rewarding top talent
• Extremely competitive Equity package - become a shareholder in our company!
• Loadie Time Off - PTO and sick days without a limit

At Loadsmart, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Loadsmart treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes, including on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status, or disability.

It is the policy of Loadsmart that all offers of employment made shall be contingent upon successful completion of electronic background check(s). These checks will be job-related, consistent with business necessity and conducted by our vendor, pursuant to all applicable laws, rules, policies and procedures of our candidates' specific locale.