Services Specialist - Customer Contract Management

Baker Hughes Inc.; Rio de Janeiro; Hybrid; BRL 150,000 - 190,000; Full time

Job summary

Baker Hughes in Brazil is seeking a Service Specialist – Customer Contract Management to act as the primary interface between clients, engineering teams and internal stakeholders, translating technical requirements into contractual actions and ensuring contract performance.

The role covers contract management, customer support, and technical translation for offshore and engineering-intensive projects, with cross-functional collaboration across Field Service, Operations and Manufacturing teams.

Qualifications

• Bachelor's degree in Engineering (preferred) or Business/Law with strong technical exposure
• Proven understanding of subsea equipment (XT, THS, Tubing Hanger, VCM) — mandatory
• Good English communication (intermediate to advanced)
• Strong interpersonal and stakeholder management skills
• Analytical thinking and ability to interpret technical and contractual requirements

Responsibilities

• Contract Management & Customer Support: support pre- and post-contract activities and contract administration; interpret terms and conditions ensuring compliance; support claims management and timely issue resolution.
• Technical Interface & Requirements Translation: act as liaison between engineering, operations and customers; translate technical requirements into contractual actions; support offshore and engineering-heavy projects.
• Project & Program Support: support service agreements and time & materials programs; contribute to strategic client services projects; support risk modeling and performance tracking.
• Commercial Support & Continuous Improvement: support sales campaigns and proposals; monitor contract performance and profitability; identify improvement opportunities; develop new business within existing accounts.
• Cross-Functional Collaboration: work with Field Service, Engineering, Manufacturing, and Customer Service teams; coordinate across stakeholders; support planning and execution activities

Skills

Engineering background

Subsea equipment knowledge

English communication

Stakeholder management

Analytical thinking

Education

Bachelor's degree in Engineering (preferred) or Business/Law with technical exposure

Technical certification with subsea services exposure

Job description

Would you like to act as a technical interface between customers and engineering teams, ensuring contract performance and customer satisfaction?

Would you enjoy supporting complex offshore projects while translating technical requirements into contractual execution?

Join our team!

At Baker Hughes, our Service teams play a key role in delivering high-quality support across contractual and operational activities. By combining technicalexpertisewith customer engagement, we ensure successful project execution and long-term value creation.

Partner with the best!

As a Service Specialist – Customer Contract Management, you willbe responsible forsupporting the administration and execution of customer contracts, acting as a key interface between clients, engineeringteamsand internal stakeholders. You will support strategicclientdevelopments ensuring technical requirements are translated into execution plans.

As a Service Specialist, you willbe responsible for:

Contract Management & Customer Support

• Supportingpre- and post-contractual activities and contract administration.
• InterpretingandapplyTerms & Conditions ensuring compliance.
• Supportingclaims management and resolution.
• Ensuringcustomer satisfaction throughtimelyissue resolution.

Technical Interface & Requirements Translation

• Actingasa liaisonbetween engineering,operations,and customers.
• Translatingtechnical requirements into contractual actions.
• Supportingoffshore and engineering-intensive projects.

Project & Program Support

• Supportingservice agreements and time & material programs.
• Contributingto strategicclientservicesprojects.
• Supportingrisk modeling and performance tracking.

Commercial Support & Continuous Improvement

• Supportingsales campaigns and proposals.
• Monitoringcontract performance and profitability.
• Identifyingimprovement opportunities.
• Activelyidentifiesand develops new business opportunities within existing accounts
• Supporting revenue growth and strengthening long-term client relationships.

Cross-Functional Collaboration

• Workingwith Field Service, Engineering,Manufacturing,and Customer Service teams.
• Coordinatingacross stakeholders and internal teams.
• Supportingplanning and execution activities.

Fuel your passion

To be successful in this role, you will:

• Haveabachelor'sdegreefrom an accredited university or college inEngineering (preferred),ORalternatively in Business or Law with strong technical exposure;OR alternatively have a technical certification with strong technical exposure to subsea services and equipment projects.
• Have proven exposure and strong understanding of the technical aspects of subsea equipment (XT, THS, Tubing Hanger, VCM, etc...) (mandatory)
• Havegood communicationskills inEnglish(intermediate to advanced).
• Havestrong interpersonal and stakeholder management skills.
• Haveanalytical thinking and ability to interpret technical and contractual requirements.

Desired Characteristics

• Technical background in Mechanical or Automation engineering.
• Experience incontract management for the Oil & Gas, Energy or Manufacturing industries.
• Experience working in environments requiring stronginterfacewithengineering,operationsor manufacturing teams.
• Ability to work in complex environments.
• Strong problem-solving mindset.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Working regular hours from aMacaé-RJ based Baker Hughes office.

Working with us

Our people are at the heart of what we do at Baker Hughes.We know we are better whenallofour people are developed, engaged and able to bring their whole authentic selves to work.We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know wehave topush the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additionalelected or voluntary benefits

About Us

With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry,we'recommitted to achieving net-zero carbon emissions by 2050 andwe'realways looking for the right people to help us get there. People who are as passionate as we are about making energy safer,cleaner,and more efficient.

Join Us

Are you seeking an opportunity to make a real difference in a company witha globalreach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

The Baker Hughes internal title for this role is: Services Experienced Professional - Customer Contract Management

About Us:

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

Join Us:

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.