Services Specialist - Customer Contract Management

0355 Baker Hughes Energy Technology do Brasil Limitada; Macaé; On-site; BRL 250,000 - 380,000; Full time

Job summary

Baker Hughes Company in Macaé, Brazil seeks a Service Specialist to acts as the technical interface between customers and engineering teams. You will support contract administration and translation of technical requirements into execution plans, focusing on offshore projects and long-term client value.

The role involves collaboration with engineering, operations and commercial teams, ensuring timely issue resolution and contract profitability.

Qualifications

• Bachelor's degree in Engineering (preferred) or Business/Law with strong technical exposure.
• Strong understanding of subsea equipment and related technology (XT, THS, Tubing Hanger, VCM, etc.).
• Proficient communication in English (intermediate to advanced).

Responsibilities

• Contract Management & Customer Support: manage contract administration and ensure compliance.
• Technical Interface & Requirements Translation: translate technical needs into contractual actions.
• Project & Program Support: support service agreements and track performance.
• Commercial Support & Continuous Improvement: assist with sales campaigns and profitability analyses.
• Cross-Functional Collaboration: coordinate with Field Service, Engineering, Manufacturing and Customer Service teams.

Skills

English

Stakeholder management

Analytical thinking

Interpersonal skills

Education

Bachelor's degree in Engineering/Business/Law

Job description

Would you like to act as a technical interface between customers and engineering teams, ensuring contract performance and customer satisfaction? Would you enjoy supporting complex offshore projects while translating technical requirements into contractual execution? Join our team! At Baker Hughes, our Service teams play a key role in delivering high-quality support across contractual and operational activities. By combining technical expertise with customer engagement, we ensure successful project execution and long-term value creation. Partner with the best!

As a Service Specialist – Customer Contract Management, you will be responsible for supporting the administration and execution of customer contracts, acting as a key interface between clients, engineering teams and internal stakeholders. You will support strategic client developments ensuring technical requirements are translated into execution plans. As a Service Specialist, you will be responsible for:

Contract Management & Customer Support

• Supporting pre- and post-contractual activities and contract administration.
• Interpreting and apply Terms & Conditions ensuring compliance.
• Supporting claims management and resolution.
• Ensuring customer satisfaction through timely issue resolution.

Technical Interface & Requirements Translation

• Acting as a liaison between engineering, operations, and customers.
• Translating technical requirements into contractual actions.
• Supporting offshore and engineering-intensive projects.

Project & Program Support

• Supporting service agreements and time & material programs.
• Contributing to strategic client services projects.
• Supporting risk modeling and performance tracking.

Commercial Support & Continuous Improvement

• Supporting sales campaigns and proposals.
• Monitoring contract performance and profitability.
• Identifying improvement opportunities.
• Actively identifies and develops new business opportunities within existing accounts Supporting revenue growth and strengthening long-term client relationships.

Cross-Functional Collaboration

• Working with Field Service, Engineering, Manufacturing, and Customer Service teams.
• Coordinating across stakeholders and internal teams.
• Supporting planning and execution activities.

Fuel your passion

To be successful in this role, you will:

• Have a bachelor's degree from an accredited university or college in Engineering (preferred), OR alternatively in Business or Law with strong technical exposure; OR alternatively have a technical certification with strong technical exposure to subsea services and equipment projects.
• Have proven exposure and strong understanding of the technical aspects of subsea equipment (XT, THS, Tubing Hanger, VCM, etc...) (mandatory)
• Have good communication skills in English (intermediate to advanced).
• Have strong interpersonal and stakeholder management skills.
• Have analytical thinking and ability to interpret technical and contractual requirements.

Desired Characteristics

• Technical background in Mechanical or Automation engineering.
• Experience in contract management for the Oil & Gas, Energy or Manufacturing industries.
• Experience working in environments requiring strong interface with engineering, operations or manufacturing teams.
• Ability to work in complex environments.
• Strong problem-solving mindset.

Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

Working regular hours from a Macaé-RJ based Baker Hughes office. Working with us

Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

About Us With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner, and more efficient.

Join Us Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

The Baker Hughes internal title for this role is: Services Experienced Professional - Customer Contract Management

At Baker Hughes, we are transforming the future of energy. With operations in over 120 countries, we are developing and deploying industry-leading technologies and services to take energy forward. For more than a century, our inventions have revolutionized energy. Today, we are bringing our expertise to make oil and gas safer, cleaner, and more efficient. Our people are the trusted experts, relied on to solve customer challenges big and small. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other. We believe in creating an environment of diversity and inclusion, without bias. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We're makers, inventors, and leaders who aren't afraid of the tough challenges. We believe pushing boundaries will help to lead the way for a new energy future.