Services Specialist - Customer Contract Management

bakerhughes; Macaé; In loco; BRL 180.000 - 260.000; Tempo pieno

Descrizione del lavoro

Baker Hughes in Brazil is seeking a Service Specialist – Customer Contract Management to act as the interface between clients, engineering teams, and internal stakeholders. You will support contract administration, translate technical requirements into execution plans, and help deliver offshore projects.

Responsibilities include interpreting Terms & Conditions, supporting claims, ensuring customer satisfaction, and monitoring contract performance.

Competenze

• Experience in contract management for Oil & Gas, energy or manufacturing.
• Strong ability to translate technical requirements into contractual actions.
• Experience interfacing with engineering, operations and manufacturing teams.
• Proficient English communication at intermediate to advanced level.

Mansioni

• Support administration and execution of customer contracts.
• Interpret Terms & Conditions and ensure compliance.
• Assist claims management and resolution.
• Monitor contract performance and profitability.
• Identify opportunities for revenue growth within accounts.
• Collaborate with Field Service, Engineering and Customer Service teams.

Conoscenze

Contract management

Stakeholder management

English communication

Analytical thinking

Interpersonal skills

Technical interface

Formazione

Bachelor's degree in Engineering

Business or Law with technical exposure

Descrizione del lavoro

Would you like to act as a technical interface between customers and engineering teams, ensuring contract performance and customer satisfaction?

Would you enjoy supporting complex offshore projects while translating technical requirements into contractual execution?

Join our team!

At Baker Hughes, our Service teams play a key role in delivering high-quality support across contractual and operational activities. By combining technicalexpertisewith customer engagement, we ensure successful project execution and long-term value creation.

Partner with the best!

As a Service Specialist – Customer Contract Management, you willbe responsible forsupporting the administration and execution of customer contracts, acting as a key interface between clients, engineeringteamsand internal stakeholders. You will support strategicclientdevelopments ensuring technical requirements are translated into execution plans.

As a Service Specialist, you willbe responsible for:

Contract Management & Customer Support

• Supportingpre- and post-contractual activities and contract administration.

• InterpretingandapplyTerms & Conditions ensuring compliance.

• Supportingclaims management and resolution.

• Ensuringcustomer satisfaction throughtimelyissue resolution.

Technical Interface & Requirements Translation

• Actingasa liaisonbetween engineering,operations,and customers.

• Translatingtechnical requirements into contractual actions.

• Supportingoffshore and engineering-intensive projects.

Project & Program Support

• Supportingservice agreements and time & material programs.

• Contributingto strategicclientservicesprojects.

• Supportingrisk modeling and performance tracking.

Commercial Support & Continuous Improvement

• Supportingsales campaigns and proposals.

• Monitoringcontract performance and profitability.

• Identifyingimprovement opportunities.

• Activelyidentifiesand develops new business opportunities within existing accounts

• Supporting revenue growth and strengthening long-term client relationships.

Cross-Functional Collaboration

• Workingwith Field Service, Engineering,Manufacturing,and Customer Service teams.

• Coordinatingacross stakeholders and internal teams.

• Supportingplanning and execution activities.

Fuel your passion

To be successful in this role, you will:

• Haveabachelor'sdegreefrom an accredited university or college inEngineering (preferred),ORalternatively in Business or Law with strong technical exposure;
• Haveexperience incontract management for the Oil & Gas, Energy or Manufacturing industries.
• Have proven exposure and strong understanding of the technical aspects of subsea equipment (XT, THS, Tubing Hanger, VCM, etc...) (mandatory)
• Haveexperience working in environments requiring stronginterfacewithengineering,operationsor manufacturing teams.
• Havegood communicationskills inEnglish(intermediate to advanced).
• Havestrong interpersonal and stakeholder management skills.
• Haveanalytical thinking and ability to interpret technical and contractual requirements.

Desired Characteristics

• Technical background in Mechanical or Automation engineering.
• Ability to work in complex environments.