Customer Contract Management

Baker Hughes; Macaé; On-site; BRL 120,000 - 180,000; Full time

Benefits offered by this job

Flexible hours

Private medical care

Life insurance & disability programs

Job summary

Baker Hughes in Brazil is seeking a Services Specialist - Customer Contract Management to oversee proactive contract administration and risk management, ensuring profitable and well-managed contracts.

You will coordinate service agreements, manage time and material programs, and support sales campaigns while working with cross-functional teams to resolve issues and drive customer satisfaction on assigned contracts.

Qualifications

• Bachelor's degree or 4+ years of experience in Services.
• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Ability to work independently.
• Offshore experience in wellhead and casings projects.

Responsibilities

• Profitability and customer satisfaction for assigned contracts.
• Provide service agreement and time and material program management.
• Assist in sales campaigns for new contracts and proposals.
• Ensure timely resolution of customer issues and satisfaction.
• Interact with multiple internal teams and customers to coordinate actions.
• Serve as liaison between internal organizations and customers for contracts.
• Collaborate with business units to plan activities and address technical issues.
• Follow standardized project processes with some flexibility.

Skills

Oral and written communication

Interpersonal skills

Leadership

Problem solving

Independent work

Education

Bachelor's degree

Job description

Are you a Customer Contract Management professional looking for a new opportunity?

Do you enjoy managing contracts and building strong relationships with customers?

Join our successful team!

Baker Hughes is the leading energy technology company, delivering across the energy value chain through our market-leading business segments. Built on a century of experience and conducting business in over 120 countries. Our innovative technologies and services are taking energy forward! Making it safer, cleaner and more efficient for people and the planet.

Partner with the best

As a Services Specialist - Customer Contract Management, you will be responsible for activities providing the necessary support on pre- and post-contractual administration and management, Terms & Conditions of the contract, and the management of claims. You will also be involved in the definition, management, and execution of risk modeling and contract estimating activities in support of contracts, tenders, and project reviews.

As a Services Specialist - Customer Contract Management , you will be responsible for:

• Being responsible for the profitability and customer satisfaction for assigned contracts.
• Providing both service agreement and time and material program management.
• Assisting in sales campaigns for new contracts and proposals.
• Assuring timely resolution of customer issues and customer satisfaction for assigned contracts.
• Interacting with members of customer service, parts & transactional services, field service, repair service and/or other teams.
• Functioning as liaison between internal organizations and customers for assigned contracts.
• Working together with people from the business unit, with contacts under guidance and/or geared towards specifying activities, planning activities, and providing explanations on technical issues.
• Handling standardized project processes, with guidelines for choosing the right actions and some latitude in ways of working and planning.
• Handling targeted clients, working on the basis of predefined contracts and frameworks, with some latitude to deviate from those conditions.

Fuel your passion

To be successful in this role you will:

• Have a Bachelor's degree from an accredited university or college, or a high school diploma/GED with at least 4 years of experience in Services.
• Have strong oral and written communication skills.
• Have strong interpersonal and leadership skills.
• Have the ability to work independently.
• Have strong problem-solving skills.
• Have offshore experience in wellhead and casings projects.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Working flexible hours, flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits.

The Baker Hughes internal title for this role is: Services Experienced Professional - Resource Management