Service Delivery Coordinator

Baker Hughes; Macaé; On-site; BRL 240,000 - 360,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Wellbeing programs

Job summary

Baker Hughes in Brazil seeks a skilled Wireline Service Delivery Coordinator to ensure safe, efficient, and profitable execution of Wireline services. You will coordinate planning through post-job evaluation, interfacing with customers and internal teams to ensure satisfaction and contract compliance.

In this role you will optimize resources, manage schedules, and strengthen customer relationships while upholding HSE standards and financial performance in a dynamic, multi-disciplinary

Qualifications

• Bachelor's degree in Engineering (or equivalent) required or demonstrated equivalent industry experience.
• Advanced English required for client and internal communications.
• Experience in Wireline operations, well intervention, or oilfield services.
• Strong understanding of wireline service execution, planning and customer support.
• Experience coordinating multi-disciplinary teams in dynamic environments.

Responsibilities

• Coordinate planning, preparation, execution and evaluation of Wireline operations safely and efficiently.
• Serve as primary customer liaison for service delivery activities and expectations.
• Manage job schedules, equipment allocation and personnel readiness to ensure on-time delivery.
• Monitor performance, address risks, and drive continuous improvement in safety and quality.
• Collaborate with Operations, Engineering, Supply Chain, and HSE to optimize outcomes.

Skills

Advanced English

Wireline operations

Service Delivery

Operational Planning

Team Coordination

Education

Bachelor's degree in Engineering (or equivalent)

Job description

Be part of a successful team! A highly skilled team, capable of delivering innovative solutions.

Job purpose:

As a Wireline Service Delivery Coordinator, you will be responsible for ensuring the safe, efficient, and profitable delivery of Wireline services. Acting as the primary liaison between customers, operations teams, and product lines, you will coordinate service execution from planning through post-job evaluation, ensuring customer satisfaction, operational excellence, and contract compliance.

In this critical role, you will drive flawless service delivery, optimize resource utilization, strengthen customer relationships, and contribute to business growth while maintaining the highest standards of safety, quality, and financial performance.

Service Delivery & Operations

Coordinate the planning, preparation, execution, and evaluation of Wireline, Logging, and Tractor operations. Ensure services are delivered safely, efficiently, and in accordance with customer requirements and company standards. Manage job schedules, equipment allocation, personnel readiness, and operational logistics to support on-time service delivery. Monitor job execution and proactively address operational risks and challenges.

Customer Relationship Management

Serve as the primary point of contact for customers regarding service delivery activities. Maintain frequent communication with customers to ensure clear expectations and alignment throughout service execution. Build and sustain long-term customer relationships by delivering high-quality support and responsive solutions. Drive customer satisfaction through proactive engagement and continuous performance improvement.

Commercial & Financial Performance

Ensure adherence to contractual obligations, pricing agreements, and service scope requirements. Support revenue recognition, invoicing accuracy, and timely cash collection activities. Monitor operational and financial performance indicators to maximize profitability and efficiency. Identify opportunities to expand services and create additional value for customers.

Cross-Functional Collaboration

Work closely with Operations, Product Line, Engineering, Supply Chain, and HSE teams to ensure seamless service delivery. Facilitate effective communication across organizational boundaries to resolve issues and improve operational performance. Support continuous improvement initiatives focused on safety, reliability, quality, and efficiency.

Compliance & Continuous Improvement

Ensure full compliance with customer requirements, company policies, industry regulations, and HSE standards. Promote a culture of operational excellence, safety, and accountability. Conduct service reviews and lessons-learned sessions to identify improvement opportunities. Drive corrective actions and process enhancements to improve service quality and operational outcomes.

Fuel your passion:

• Bachelor's degree in Engineering (or equivalent industry experience).
• Advanced English Level.
• Experience in Wireline operations, Well Intervention, Oilfield Services, or Service Delivery Management.
• Strong understanding of Wireline service execution, operational planning, and customer support.
• Experience coordinating multi-disciplinary teams in a dynamic operational environment.

Preferred

• Experience with Logging OH/CH, Perforating, Tractor, or Advanced Wireline services.
• Knowledge of contract management and service delivery processes.
• Understanding of commercial performance metrics and operational KPIs.

Key Competencies

• Customer Focus
• Service Delivery Excellence
• Operational Planning & Coordination
• Commercial Acumen
• Communication & Stakeholder Management
• Problem Solving & Decision Making
• Teamwork & Collaboration
• Risk Management
• Continuous Improvement
• Results Orientation

Working with us:

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole, authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.

Working for you:

Our inventions have revolutionized energy for over a century. To keep moving forward, we push boundaries today and prioritize rewarding those who embrace change with a package that reflects how much we value their contributions. Join us and you can expect:

• Contemporary work-life balance policies and wellbeing activities.
• Comprehensive private medical care options.
• Safety net of life insurance and disability programs.
• Additional elective or voluntary benefits.

About Us

With operations in more than 120 countries, we offer better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we are committed to achieving net-zero carbon emissions by 2050 and are always looking for the right people to help us get there-people who are as passionate as we are about making ener