Service Delivery Coordinator

Baker Hughes Company; Macaé; In loco; BRL 180.000 - 320.000; Tempo pieno

Vantaggi offerti da questo lavoro

Work‑life balance

Private medical care

Life insurance

Elective benefits

Descrizione del lavoro

Baker Hughes Company is seeking a Wireline Service Delivery Coordinator to ensure safe, efficient execution of Wireline services, from planning through post‑job evaluation. You will optimize resources, manage customer relationships, and ensure contract compliance in a dynamic operations environment within Brazil.

The role requires multi-disciplinary coordination, strong service delivery focus, and a solid background in Wireline/Well Intervention activities, with advanced English proficiency and

Competenze

• Bachelor's degree in Engineering required.
• Advanced English proficiency required.
• Experience in Wireline operations, Well Intervention, Oilfield Services, or Service Delivery Management.
• Strong understanding of Wireline service execution and customer support.
• Experience coordinating multi-disciplinary teams in dynamic operations.

Mansioni

• Coordinate planning, preparation, execution, and evaluation of Wireline, Logging, and Tractor operations to ensure safe, on-time service delivery.
• Serve as primary point of contact for customers to align expectations and satisfaction.
• Monitor contractual obligations, pricing, and service scope; support revenue recognition and invoicing accuracy.
• Collaborate with Operations, Product Line, Engineering, Supply Chain, and HSE to improve performance and safety.
• Promote continuous improvement, safety culture, and compliance with policies and regulations.

Formazione

Bachelor's degree in Engineering

Descrizione del lavoro

Be part of a successful team! A highly skilled team, capable of delivering innovative solutions.

Job purpose: As a Wireline Service Delivery Coordinator, you will be responsible for ensuring the safe, efficient, and profitable delivery of Wireline services. Acting as the primary liaison between customers, operations teams, and product lines, you will coordinate service execution from planning through post-job evaluation, ensuring customer satisfaction, operational excellence, and contract compliance. In this critical role, you will drive flawless service delivery, optimize resource utilization, strengthen customer relationships, and contribute to business growth while maintaining the highest standards of safety, quality, and financial performance.

Service Delivery & Operations

Coordinate the planning, preparation, execution, and evaluation of Wireline, Logging, and Tractor operations. Ensure services are delivered safely, efficiently, and in accordance with customer requirements and company standards. Manage job schedules, equipment allocation, personnel readiness, and operational logistics to support on‑time service delivery. Monitor job execution and proactively address operational risks and challenges.

Customer Relationship Management

Serve as the primary point of contact for customers regarding service delivery activities. Maintain frequent communication with customers to ensure clear expectations and alignment throughout service execution. Build and sustain long‑term customer relationships by delivering high‑quality support and responsive solutions. Drive customer satisfaction through proactive engagement and continuous performance improvement.

Commercial & Financial Performance

Ensure adherence to contractual obligations, pricing agreements, and service scope requirements. Support revenue recognition, invoicing accuracy, and timely cash collection activities. Monitor operational and financial performance indicators to maximize profitability and efficiency. Identify opportunities to expand services and create additional value for customers.

Cross‑Functional Collaboration

Work closely with Operations, Product Line, Engineering, Supply Chain, and HSE teams to ensure seamless service delivery. Facilitate effective communication across organizational boundaries to resolve issues and improve operational performance. Support continuous improvement initiatives focused on safety, reliability, quality, and efficiency.

Compliance & Continuous Improvement

Ensure full compliance with customer requirements, company policies, industry regulations, and HSE standards. Promote a culture of operational excellence, safety, and accountability. Conduct service reviews and lessons‑learned sessions to identify improvement opportunities. Drive corrective actions and process enhancements to improve service quality and operational outcomes.

Fuel your passion

• Bachelor's degree in Engineering (or equivalent industry experience).
• Advanced English Level.
• Experience in Wireline operations, Well Intervention, Oilfield Services, or Service Delivery Management.
• Strong understanding of Wireline service execution, operational planning, and customer support.
• Experience coordinating multi‑disciplinary teams in a dynamic operational environment.
• Preferred Experience with Logging OH/CH, Perforating, Tractor, or Advanced Wireline services.
• Knowledge of contract management and service delivery processes.
• Understanding of commercial performance metrics and operational KPIs.

Key Competencies

• Customer Focus
• Service Delivery Excellence
• Operational Planning & Coordination
• Commercial Acumen
• Communication & Stakeholder Management
• Problem Solving & Decision Making
• Teamwork & Collaboration
• Risk Management
• Continuous Improvement
• Results Orientation

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole, authentic selves to work. We invest in the health and well‑being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. To keep moving forward, we push boundaries today and prioritize rewarding those who embrace change with a package that reflects how much we value their contributions.

Benefits

• Contemporary work‑life balance policies and wellbeing activities.
• Comprehensive private medical care options.
• Safety net of life insurance and disability programs.
• Additional elective or voluntary benefits.

About Us

With operations in more than 120 countries, we offer better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we are committed to achieving net‑zero carbon emissions by 2050 and are always looking for the right people to help us get there—people who are as passionate as we are about making energy safer, cleaner, and more efficient.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Health & Safety Requirement: In line with applicable regulations and role necessities, this position may require proof of full COVID‑19 vaccination to perform essential duties, except for individuals not eligible for vaccination under the National Immunization Program.

Privacy Notice: Personal data collected as part of this process will be used for compliance verification, stored securely with limited access, and retained per Baker Hughes document retention policies. Personal data will be processed in accordance with the Baker Hughes Data Protection Notice and “Our Way: The Baker Hughes Code of Conduct.”

The Baker Hughes internal title for this role is: Services Specialist - Service Delivery Coordination At Baker Hughes, we are transforming the future of energy. With operations in over 120 countries, we are developing and deploying industry‑leading technologies and services to take energy forward. For more than a century, our inventions have revolutionized energy. Today, we are bringing our expertise to make oil and gas safer, cleaner, and more efficient. Our people are the trusted experts, relied on to solve customer challenges big and small. We invest in the health and well‑being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other. We believe in creating an environment of diversity and inclusion, without bias. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We're makers, inventors, and leaders who aren't afraid of the tough challenges. We believe pushing boundaries will help to lead the way for a new energy future.