ServiceNow SPM - Module Owner

Ntechcolab; Curitiba; Hybrid; BRL 120,000 - 180,000; Full time

Job summary

NETZSCH Group in Brazil seeks a ServiceNow SPM specialist to drive the strategic, functional, and technical development of the SPM module within Enterprise Service Management. You will align the roadmap with corporate objectives and coordinate stakeholders to ensure stable operations, locally in Curitiba.

The role involves configuring forms, workflows, catalogs, and automations; managing releases; and driving governance, data quality, and dashboards.

Qualifications

• Experience with ServiceNow SPM and Enterprise Service Management
• Experience in requirements management and stakeholder communication
• Knowledge of ITIL and Agile framework basics
• Understanding of ServiceNow data models and interfaces
• Interest in GenAI and new technologies
• Strong communication and teamwork abilities
• Willingness to coordinate with internal teams and external partners
• Budget and governance awareness

Responsibilities

• Develop and maintain the SPM module roadmap aligned with ESM strategy
• Ensure alignment with IT strategy and architecture standards
• Establish governance for processes, data, and workflows
• Gather, evaluate, and prioritize stakeholder requirements
• Facilitate workshops and coordinate requirements definition
• Drive communication and management of the SPM community
• Coordinate internal stakeholders and external partners
• Ensure quality, timelines, and budget for deliverables
• Configure and maintain forms, workflows, service catalogs, and automations
• Support or coordinate complex development activities
• Ensure system availability, performance, and issue resolution
• Maintain data quality, structure, and governance
• Develop dashboards, reports, and KPIs
• Manage releases, testing, and communication of changes
• Identify innovation opportunities, including GenAI
• Monitor system usage and manage licenses and contracts

Skills

ServiceNow SPM

Requirements management

Stakeholder communication

ITIL and Agile

ServiceNow configurations

GenAI knowledge

Teamwork and communication

GenAI exploration

Job description

The NETZSCH Group is a German company founded 150 years ago, with 50 years of operations in Brazil.The company operates through three main units:Analysis and Testing,Grinding and DispersionandPumps and Systems.Additionally,Techco.labserves as a fourth business unit, providing its services to other NETZSCH branches, on tech areas.

With innovative solutions, NETZSCH empowers its customers to create exciting products for a sustainable and innovative world!

Job Description

Responsibility for the strategic, functional, and technical development of the ServiceNow SPM module within the framework of enterprise service management. The goal is to make optimal use of the module to support the corporate strategy, coordinate all stakeholders, and ensure stable, sustainable operations.

Qualifications

Main Tasks and Responsibilities:

• Develop and maintain the SPM module roadmap aligned with the Enterprise Service Management strategy;
• Ensure alignment with corporate objectives, IT strategy, and architecture standards;
• Establish and enforce governance guidelines (processes, data, and workflows);
• Gather, evaluate, and prioritize requirements from stakeholders (PMO, IT, business units);
• Facilitate workshops and coordinate requirements definition;
• Drive communication, engagement, and management of the SPM community;
• Coordinate internal stakeholders and external partners (consultants and vendors);
• Ensure quality, timelines, and budget compliance for deliverables;
• Configure and maintain forms, workflows, service catalogs, and automations;
• Support or coordinate more complex development activities;
• Ensure system availability, performance, and issue resolution;
• Maintain data quality, structure, and governance;
• Develop and maintain dashboards, reports, and KPIs;
• Manage releases, testing, and communication of changes;
• Identify and implement innovation opportunities, including GenAI;
• Monitor system usage and manage licenses and contracts.

Required Skills

• Understanding of ServiceNow SPM and related modules in the ESM context;
• Initial experience in requirements management, stakeholder communication, and project management;
• Knowledge of project management fundamentals (e.g., ITIL, Agile);
• Technical understanding of ServiceNow configurations, data models, and interfaces;
• Interest in change management, training design, and release management;
• Ability to work in a team and strong communication skills;
• Interest in new technologies such as GenAI.